Ariana Arellano
Antioch
Summary
To acquire a challenging position in an environment where I can best utilize my skills and experience.
Overview
12
12
years of professional experience
Work History
Store Manager
Oportun
06.2016 - 02.2024
- Developed and maintained strong customer relationship, providing exceptional service.
- Processing Loans ( personal loans, car loans and credit cards).
- Work as a team to meet and exceed daily goals in lending activities.
- Respond to customer inquiries or complaints.
- Lead targeted outreach/promotion activities by researching locations/venues that CSRs will visit to promote business financial products.
- Schedule and manage in-store promotional activities.
- Perform daily coaching to a team of CSR's using business model of ICU UCME coaching.
- Complete onboarding for new CSR's.
- Conduct new hire training for CSR and Store Team Leads.
Seasonal Recruiter
Alameda County (Register Of Voters)
05.2016 - 11.2016
- Answering calls.
- Assist US citizens to register to vote.
- Spanish assessments
- Area coordinator to assign poll workers to assist on election day.
Shift Lead
Carl's Jr.
01.2012 - 01.2014
- Lead and supervise a team of dedicated employees
- Ensure exceptional customer service at all times
- Oversee daily operations and maintain a clean and organized environment
- Train and develop team members to deliver high-quality food and service
- Manage inventory and control costs.
Education
Antioch High School
Criminal Justice Associates Degree -
Carrington College
Skills
- Management and Leadership skills
- Sales Expertise
- 10 years cash handling
- 5 years MS Windows and MS Office
Bilingual (English, Spanish)
- Training and Mentoring
- Phone Etiquette
- Loan Origination
- Able to work under pressure efficiently
- Teamwork and Collaboration
Timeline
Store Manager
Oportun
06.2016 - 02.2024
Seasonal Recruiter
Alameda County (Register Of Voters)
05.2016 - 11.2016
Shift Lead
Carl's Jr.
01.2012 - 01.2014
Antioch High School
Criminal Justice Associates Degree -
Carrington College