Arian Fakhra
Tarzana
Summary
Dynamic leader with proven customer service and team collaboration skills, honed at Shirin Restaurant and through running a successful window washing business. Excelled in high-pressure situations, enhancing customer satisfaction and streamlining operations for growth. Skilled in multitasking and effective time management, with proficiency in Farsi. Demonstrated ability to boost efficiency and foster strong customer relationships.
Overview
2
2
years of professional experience
Work History
Host/Cashier Team Lead
Shirin Restaurant
02.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Owner/Operator
Self Employed Services
05.2024 - 08.2024
- Launched and managed an independent window washing business, handling all aspects of operations
- Created and implemented marketing strategies, including door-to-door sales and customer referrals
- Built strong customer relationships through professionalism, reliability, and quality service
- Managed scheduling, pricing, and service delivery to maximize efficiency and customer satisfaction
- Handled financial transactions, budgeting, and expense tracking to ensure profitability
- Developed negotiation and persuasion skills by engaging directly with potential customers
- Adapted to challenges in customer acquisition and retention, refining business strategies for growth
Education
No Degree - Law
Los Angeles Pierce College
Woodland Hills, CA06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Up-selling techniques
- Phone etiquette
- Foreign language skills (Farsi)
Timeline
Owner/Operator
Self Employed Services
05.2024 - 08.2024
Host/Cashier Team Lead
Shirin Restaurant
02.2023 - Current
No Degree - Law
Los Angeles Pierce College
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