Arian Baluchzada
Orléans,Canada
Summary
Dedicated and friendly customer service professional with 4 years of diverse experience in retail and administration. Skilled in interpersonal communication, multitasking in fast-paced settings, and delivering exceptional service. Continuously seeks opportunities to enhance skills and contribute to team success. Proficient in MS Office Suite (Work, Excel and PowerPoint). Fluent in oral and written English and Persian.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales associate
Mom & Kids clothing store
Dushanbe, Tajikistan
07.2023 - 06.2024
- Assisted customers with product selections, enhancing their shopping experience
- Maintained extensive product knowledge, including fabric types and sizing, to ensure customers made informed purchasing decisions
- Processed customer transactions as a cashier, ensuring accuracy and efficiency in handling cash, credit, and debit payments
- Supported e-commerce operations by assisting with online order fulfillment, including in- store pickups and returns
- Supported restocking efforts and kept the store organized during high-traffic periods, contributing to smooth store operations
- Organized merchandise displays and maintained a clean, inviting store environment
- Collaborated with team members to achieve sales goals and improve overall customer satisfaction
Stock Associate
ABC supermarket
Dushanbe, Tajikistan
01.2022 - 07.2023
- Managed inventory replenishment by restocking shelves, rotating stock for freshness, and maintaining product displays, reducing waste and improving shelf availability
- Processed up to 100 transactions daily, accurately handling cash, debit, and credit card payments
- Trained new staff on store policies, customer service techniques, and health and safety protocols
- Assisted with the implementation of a digital inventory management system to support inventory tracking and replenishment
- Monitored customer feedback and suggested changes to product offerings and operations, contributing to increased customer satisfaction
- Collaborated with team members to ensure efficient work flow
- Ensured continuous compliance with health and safety standards, particularly with perishable items
Sales representative
LC Waikiki clothing store
Dushanbe, Tajikistan
07.2020 - 01.2022
- Stocked shelves and strategically organized products to optimize customers' shopping experience
- Assisted in planning and executing in-store promotional events, including product launches and seasonal sales, by setting up displays and engaging customers
- Facilitated returns and exchanges, adhering to store policies while ensuring a positive customer experience
- Participated in staff development exercises, providing input on team strategies to enhance customer engagement and product knowledge among new hires
- Managed cash register operations, ensuring accuracy in cash handling
- Led store opening and closing procedures, including securing the store and reviewing dAILY sales reports for accuracy
- Provided excellent customer service, resolving inquiries and concerns
- Worked with a team to streamline checkout processes during peak hours
Receptionist
Aga Khan Foundation
Dushanbe, Tajikistan
02.2020 - 06.2020
- Managed front desk operations by greeting visitors and answering phone calls
- Provided information about the organization's services and programs, assisting clients and directing them to appropriate resources
- Scheduled in-person and virtual meetings and events on behalf of an Executive Director
- Distributed incoming correspondence, and drafted and formatted outgoing correspondence, ensuring timely and accurate communication
- Handled sensitive personnel and visitor information with confidentiality, in accordance with the foundation's policies and guidelines
- Maintained a welcoming environment and ensured the reception area was organized and up to date with promotional materials
- Participated in training and development sessions to enhance professional skills and knowledge of organizational procedures
Education
High school Diploma -
Alfath High School
Kabul, Afghanistan01.2021
Skills
Customer service
- Delivered personalized service and advice on product features and specifications at Mom & Kids clothing store
- Managed the cashier station with accuracy, efficiently processing payments and handling daily transactions, contributing to positive customer experiences at ABC Supermarket
- Effectively facilitated product returns and exchanges, ensuring compliance with store policies while maintaining positive customer relations at LC Waikiki
Communication Skills
- Handled incoming calls and correspondence, ensuring clear and professional communication at the Aga Khan Foundation
- Addressed and resolved customer concerns with empathy and efficiency, maintaining professionalism and customer trust during interactions at LC Waikiki
- Led the planning and execution of in-store promotional events, clearly communicating event details and benefits to customers at Mom & Kids clothing store
Certification
Graduate of the Leadership Advancement Program administered by the American Councils for International Education.
Volunteer Experience
- Event Coordinator, Event Coordinator for Local Music Festival (2017)
- Sales Associate Volunteer, Sales Associate Volunteer at a Thrift Store (2018)
- Registration Desk Volunteer, Registration Desk Volunteer at Community Workshops (2018)
Relevant Coursework
- Business Studies
- Communication Skills and Retail Management.
Timeline
Sales associate
Mom & Kids clothing store
07.2023 - 06.2024
Stock Associate
ABC supermarket
01.2022 - 07.2023
Sales representative
LC Waikiki clothing store
07.2020 - 01.2022
Receptionist
Aga Khan Foundation
02.2020 - 06.2020
Graduate of the Leadership Advancement Program administered by the American Councils for International Education.
High school Diploma -
Alfath High School
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