Ariam Tekle
Calgary,AB
Summary
Resulted-oriented Inside Sales Support professional with a proven track record of driving customer retention and upsell opportunities. Skilled in analyzing sales data,implementing targeted marketing campaigns, and preparing impactful sales reports and presentations.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
Sunterra West Market
02.2022 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Customer Service Cashier
Abyssina Restaurant
12.2020 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Cavendish University
Kampala, Uganda 03.2014
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash Handling
- Salesmanship
- Decision-Making
- Sales Techniques
Languages
English
Full Professional
Timeline
Customer Sales Representative
Sunterra West Market
02.2022 - Current
Customer Service Cashier
Abyssina Restaurant
12.2020 - 11.2023
High School Diploma -
Cavendish University
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