Ariam Frezghi
Calgary
Summary
Proven professional with a track record of enhancing customer satisfaction at Dynamic Computer Institution through exceptional customer service and adept problem-solving skills. Excelled in team collaboration and efficient data entry, significantly improving office operations. Skilled in utilizing Microsoft Outlook for effective scheduling, showcasing a blend of hard and soft skills tailored to meet and exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Environmental Services Housekeeper
Sodexo
10.2023 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
Customer Service Cashier
Elsa Convenient Store
05.2020 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Office Administrative Assistant
Dynamic Computer Institution
03.2015 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Post-Graduate Certificate - ELL Academic 7
Bow Valley College
Calgary, None08-2023
Basic Training Diploma - Human Resource Management
National Center For Vocational Training
Sawa, Eritrea03-2014
Diploma - Unit Clerk And Medical Office Assistant
ABES College
Calgary, AB03-2025
Skills
- Team collaboration
- Customer service
- Active listening
- Critical thinking
- Data entry
- Verbal communication
- File organization
- Multitasking and organization
- Computer skills
- Filing
- Microsoft outlook
- Scheduling appointments
Languages
English
Native or Bilingual
Tigrigna
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Environmental Services Housekeeper
Sodexo
10.2023 - Current
Customer Service Cashier
Elsa Convenient Store
05.2020 - 04.2023
Office Administrative Assistant
Dynamic Computer Institution
03.2015 - 07.2019
Post-Graduate Certificate - ELL Academic 7
Bow Valley College
Basic Training Diploma - Human Resource Management
National Center For Vocational Training
Diploma - Unit Clerk And Medical Office Assistant
ABES College
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