Arial Burke
Los Angeles
Summary
Dedicated professional with experience in customer service and healthcare support. Skilled in appointment scheduling and client documentation, contributing to seamless operations and enhanced client experiences. Ready to leverage strong communication and teamwork abilities to drive positive outcomes.
Overview
3
3
years of professional experience
Work History
Home Health Aide
IHSS In Home Support Services
Los Angeles
07.2025 - 03.2026
- Facilitated daily living activities and personal care, improving client comfort and independence.
- Enhanced patient outlook through compassionate support and assistance.
- Provided companionship, fostering emotional well-being and encouraging social engagement.
- Communicated with families regarding client care and progress updates.
- Documented care in daily logs, ensuring accurate records for continuity of care.
- Recorded daily notes on client conditions, treatments, and progress.
Front Desk Receptionist
Lavish skincare
Bellflower
12.2024 - 05.2025
- Coordinated appointment scheduling and ensured efficient front desk operations.
- Processed payments accurately and managed cash register duties.
- Maintained cleanliness and organization of reception area and product displays.
- Guided customers with product inquiries and tailored skincare recommendations to meet their needs.
- Partnered with team members to improve customer service experience.
Office Assistant
Glam palace LA
Los Angeles
07.2024 - 09.2024
- Coordinated appointment scheduling for clients and staff meetings to optimize time management.
- Streamlined organization of office supplies and maintained inventory levels to ensure operational readiness.
- Assisted in planning and executing promotional events and client outreach activities to enhance engagement.
Customer Service Representative
SCAN Health Plan
Long Beach
01.2024 - 06.2024
- Managed incoming calls, ensuring prompt and effective resolution of customer needs.
- Assisted members with inquiries regarding health plan benefits and services.
- Collaborated with team members to efficiently resolve complex member issues, enhancing overall service quality.
- Documented member interactions in customer management system, maintaining accurate records for follow-up and analysis.
Administrative Assistant
Pacific gateway
Long Beach
12.2022 - 08.2023
- Managed correspondence, including emails and phone calls, to ensure timely communication.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Created reports and presentations using office software to support decision-making.
- Welcomed visitors, addressing inquiries and directing them to appropriate personnel for assistance.
Education
Associate of Arts - Cosmetology
West Los Angeles College
Culver City, CA04-2026
Skills
- Patient care
- Client documentation
- Appointment scheduling
- Customer service
- Team collaboration
- Effective communication
Timeline
Home Health Aide
IHSS In Home Support Services
07.2025 - 03.2026
Front Desk Receptionist
Lavish skincare
12.2024 - 05.2025
Office Assistant
Glam palace LA
07.2024 - 09.2024
Customer Service Representative
SCAN Health Plan
01.2024 - 06.2024
Administrative Assistant
Pacific gateway
12.2022 - 08.2023
Associate of Arts - Cosmetology
West Los Angeles College