ARIADNE ADVINCULA
Coquitlam,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Regional Customer Service Representative (RCSR)
METROPOLITAN BANK AND TRUST COMPANY
10.2014 - 02.2022
- Processing customer's financial transactions such as deposits, withdrawals, payments, encashment and exchange of foreign currency.
- Balancing cash and reconciling discrepancies.
- Counting and packaging currency.
- Accepting check deposits.
- Encoding and balancing of checks prior to transmission to clearing house.
- Assisting different branches in handling administrative and customer service transactions.
- Opening of new accounts.
- Provide information on related banking products and services.
- Selling and processing of investment placements.
- Processing of telegraphic transfers and manager’s checks.
- Managing rentals of safety deposit boxes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Caregiver-Elderly
PRIVATE
09.2023 - Current
- Assisting with personal care such as personal hygiene, showering, toileting, and dressing.
- Meal Preparation
- Companionship
- Administer medication
- Housekeeping such as laundry, making beds, and washing the dishes.
Caregiver/Housekeeper
INDIVIDUALIZED FUNDING RESOURCE CENTRE SOCIETY
04.2022 - 06.2023
- Assisting with personal care including toileting, showering and grooming.
- Assisting client in doing physio and bed exercises (post-stroke patient).
- Meal Preparation and feeding.
- Housekeeping
Education
Bachelor of Arts - Management
City University of Seattle
06.2023
Bachelor of Science in Business Administration - Financial Management
Central Philippine University
01.2014
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De Paul College
01.2006
Skills
- Empathy and Compassion
- Interpersonal Communication Skills
- Effective Time Management
- Collaborative Team Player
- Administrative and Customer Service
- MS Office Suite Proficiency
- Excellent customer service
- Ability to multi-task and respond to client needs
- Builds valuable professional relationships with internal and external stakeholders
- Ardently meet deadlines
- Values diversity in the workplace
- Works well independently and as a team player
Timeline
Caregiver-Elderly
PRIVATE
09.2023 - Current
Caregiver/Housekeeper
INDIVIDUALIZED FUNDING RESOURCE CENTRE SOCIETY
04.2022 - 06.2023
Regional Customer Service Representative (RCSR)
METROPOLITAN BANK AND TRUST COMPANY
10.2014 - 02.2022
Bachelor of Science in Business Administration - Financial Management
Central Philippine University
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De Paul College
Bachelor of Arts - Management
City University of Seattle
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