Aria Russell
Sacramento
Summary
Committed professional with a background in community health, youth development, and customer service. I demonstrate exceptional customer service skills in fast-paced environments, maintaining a productive and positive workflow. Proficient in case management, team building, and leadership, fostering cooperation and individual growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Health Worker
Community HealthWorks
08.2023 - Current
- Provided long-term case management to clients experiencing homelessness, ensuring sustainability and success in their housing situations
- Manage a caseload of 35-50 clients, reporting data to designated health plans to monitor progress and outcomes
- Deliver comprehensive care coordination services with the goal of improving access to care, enhancing health outcomes, and promoting self-management of chronic diseases
- Focused on reducing acuity and fostering greater independence for clients over time, facilitating their transition to stable and healthy living
- Connect families with necessary social services
- Building trust within diverse communities through cultural competency
Server & Certified Server Trainer
Buffalo Wild Wings
08.2021 - 12.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests
- Took and accurately input orders while managing payments and cashing out transactions efficiently
- Served food and beverages promptly with focused attention to customer needs, coordinated and delivered timely.
- Maintained cleanliness and organization of tables and dining areas, effectively bussing tables and completing side work to support a smooth workflow
- Trained and mentored new staff on service standards and operational procedures, fostering a collaborative team environment
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Youth Development Professional
Boys and Girls Club
09.2020 - 09.2021
- Monitored and supported students in a learning environment, providing individualized assistance and tutoring to enhance academic performance
- Assessed students' challenges and identified strategic solutions to foster their success and overall development
- Created a positive and inclusive atmosphere that encouraged engagement and growth among students
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Developed strong rapport with families, ensuring their involvement in supporting the growth of their children within our programs.
Education
High School -
Luther Burbank High School
Sacramento, CA06-2020
Skills
- Effective Leadership
- Exceptional customer service
- Interpersonal Skills
- Strong work ethic
- Positive attitude
- Organized and detail oriented
- Multitasking
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol Handler's Certification
Timeline
Community Health Worker
Community HealthWorks
08.2023 - Current
Server & Certified Server Trainer
Buffalo Wild Wings
08.2021 - 12.2023
Youth Development Professional
Boys and Girls Club
09.2020 - 09.2021
- ServSafe Food Handler's Certification
- ServSafe Alcohol Handler's Certification
High School -
Luther Burbank High School
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