Aria Roche
Ayr,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. A friendly student who is available part-time. Considered hard working, punctual and driven.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Babysitter
- Prepared healthy, age-appropriate snacks and meals
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Played games, worked on puzzles and read books to young children
- Communicate positively with children and guardians
- Established and maintained a safe play environment for children.
Hostess
Abe Erb
- Take reservations and record take-out orders over the phone
- Maintains a clean, tidy, and welcoming front-of-house for the restaurant
- Assists with serving food to tables and large parties
- Assists with taking food and drink orders when needed
- Seat guests at designated tables and provides guests with menus
- Answers questions about the food on the menu as needed
- Packages take-out orders
- Assists in rearranging tables for large parties
- Communicates with servers and other staff effectively
- Maintains restaurants seating chart throughout the shift.
Team Member
Tito's Pizza
03.2022 - 10.2022
- Contributed to team success by completing jobs quickly and accurately
- Prepared raw materials for cooking by cutting vegetables and preparing the dough
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
Retail Sales Associate
Urban Planet
06.2021 - 10.2021
- Stocked merchandise, clearly labelled items and arranged according to size or colour
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
- Actively informed customers about the latest sales, offerings and loyalty programs
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Answered questions about store policies and addressed customer concerns
- Supported loss prevention goals by monitoring shopper behaviour.
Service Window Attendant
Tragically Chip
06.2019 - 08.2019
- Planned daily menus and prepped food for service
- Greeted customers, answered menu questions and responded to complaints
- Accepted orders and packed food for takeout and delivery
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy
- Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Server
Abe Erb
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Southwood Secondary School
Cambridge, ON06.2024
Skills
- Customer Service
- Basic First Aid
- Problem Solving
- Stocking and Receiving
- Product Recommendation
- Money Handling
- Collaboration and teamwork
- Multitasking and Prioritization
- Upbeat and Positive Personality
Hobbies and Interests
- Reading
- Cooking and Baking
- Spending time with friends and family
- Artwork
Certification
- Smart Serve Ontario Certification
Timeline
Server
Abe Erb
02.2024 - Current
Team Member
Tito's Pizza
03.2022 - 10.2022
Retail Sales Associate
Urban Planet
06.2021 - 10.2021
Service Window Attendant
Tragically Chip
06.2019 - 08.2019
Babysitter
Hostess
Abe Erb
Southwood Secondary School