Aria Pira

Assist customers in selecting the appropriate vehicle based on their requirements and budget, then getting them to test drives. Following it with filling out credit applications and proceeding with negotiations with little manager evolvement. Exceeded expectations when it came to vehicle delivery and product knowledge being a car fanatic myself. Most importantly, keeping up with CRM tasks and customer relations when there weren't any clients present at office. Ensuring timely and thorough follow up with prospective and existing customers to maintain relationships and drive repeat business. While working at Mercedes, averaged 10-12 cars per month with $2800-3000 gross per copy on volume vehicles, with over 15 AMGs, custom orders, and high line vehicles sold.

During my time at Keyes Lexus, had the opportunity to work at a fast paced store. Rotating between fresh opportunities walking in and taking phone calls at the office. I became more accustomed to work a service CRM system and handle internet leads. Averaging about 18-25 cars per month. In a 5 month span, I managed over 65 sales as a newcomer. About %50 of my sales were generated over the phone bringing customers inside the store.

• Built relationships with customers to encourage repeat business.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Handled 100% of the sales process myself. From managing CRM to vehicle demonstration, working out lease and finance numbers, trade ins, KSR, credit applications through Dealer track and DSGSS, F&I eliminator, selling back-end product, registering vehicles through DMV Desk, printing out the final contract, and delivering the vehicle with the paperwork. Also, I was the first point of contact for troubleshooting vehicle technical and mechanical issues.