Aria Idrizi
Edmonton,AB
Summary
Accomplished Senior Customer Service Associate at Scotiabank, adept in interpersonal communications and Salesforce CRM, significantly enhanced customer loyalty through empathetic service and expert guidance. Achieved top 10% Fitness Advisor status in Canada, demonstrating exceptional sales acumen and teamwork skills. Proven track record in building rapport and driving sales, with a focus on impactful achievements and professional excellence.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Associate
Scotiabank
12.2022 - Current
- Identify customer needs/opportunities and make appropriate referrals to achieve Branch goals
- Assisted customers in open and close chequing accounts, requesting credit cards, and securing personal loans
- Ensure timely and effective resolution of customers inquiries through various channels (phone and mail)
- Provided customers with in depth knowledge of bank service and explained best practices
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Senior Fitness Advisor
GoodLife Fitness
05.2018 - 02.2024
- Work towards membership quota goals month and met sales goals for 4 consecutive years
- Achieved top 10% Fitness Advisor in Canada in the first year
- Take phone calls, answer questions and direct clients as needed
- Educated clients on effective ways to exercise while on business travel, at home and on vacation
- Progress individual client's fitness programs to ensure optima change and progress
- Coordinated with social media, public relations and other teams to execute product introductions
- Managed social media accounts for the club
Fitness Consultant
SpaLady
09.2016 - 05.2018
- Provided participants with exercise and nutritional recommendations information. and information for meetings.
- Provide participants with workout cards and files.
- Provide safe and effective spotting techniques to participants
- Demonstrate on-going competence in providing current and accurate information to participants
- Respond to all injuries and assist in immediate first aid and proper emergency procedures
Lead Key Holder
Benchmark
09.2015 - 11.2017
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
Education
Diploma - Administration
Northern Alberta Institute of Technology
Edmonton, None09-2014
Skills
- Interpersonal communications
- Troubleshooting
- Solutions planning
- Staffing oversight
- Sales
- Reliable and punctual
- Building rapport
- Point of sale operation
- Salesforce CRM
- Professional telephone demeanor
- Teamwork skills
- Professionalism
Languages
English
Native or Bilingual
Albanian
Full Professional
Accomplishments
- Awarded top 10% in Canada in sales with Goodlife Fitness
Timeline
Senior Customer Service Associate
Scotiabank
12.2022 - Current
Senior Fitness Advisor
GoodLife Fitness
05.2018 - 02.2024
Fitness Consultant
SpaLady
09.2016 - 05.2018
Lead Key Holder
Benchmark
09.2015 - 11.2017
Diploma - Administration
Northern Alberta Institute of Technology
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