Ari MON

Sales Manager

Sitel

O, QC

09.2015 - 02.2024

Managed daily operations of sales department, including supervision of staff members.
Tracked monthly sales to generate reports for business development planning.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Achieved company growth and brand development through market expansion and sales.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Created and presented monthly reports to management on sales performance.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Maintained accurate records of all transactions between customers and company representatives.
Analyzed customer data to identify trends, preferences, and opportunities for growth.
Executed and created strategic sales plans to expand customer base and extend global reach.
Analyzed business and sales targets using critical problem-solving skills.
Developed and implemented sales strategies to increase market share.
Collaborated with marketing team to create promotional materials for target customers.
Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
Developed and significantly grew assigned territory [Number]% within first year.
Performed sales consultations and educated clients on products and services.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Prepared budgets for each location's POS operations and monitored expenses against budget targets.
Conducted regular audits on each location's POS system in order to detect any discrepancies or errors.
Trained new staff on the proper use of the point of sale system.
Ensured compliance with company policies and procedures related to the point of sale system.
Maintained an accurate inventory of all point of sale hardware and software.
Performed regular maintenance on all POS equipment to ensure optimal performance.
Identified opportunities for process improvements in order to streamline operations at the points of sale.
Resolved customer complaints regarding point of sale services in a timely manner.
Provided technical support to customers using the point of sale system.
Managed day-to-day activities related to POS operations including scheduling staff, ordering supplies.
Coordinated with other departments such as IT, marketing, and accounting for smooth operations at the points of sale locations.
Analyzed sales data to identify areas needing improvement in order to maximize sales potential.
Monitored staff performance at the point of sale and provided feedback as needed.
Assisted customers in selecting appropriate products based on their needs at the point of sale.
Collaborated with upper management in developing long-term strategies for successful operation of points of sales.
Supervised bank deposits and security procedures to support store opening and closing.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assisted in general housekeeping to maintain store image.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Used change methodologies to increase sales and led projects for increased productivity.
Gained market share in new sales performance through aggressive team training.
Established ambitious goals for employees to promote achievement and surpass business targets.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Built sales forecasts and schedules to reflect desired productivity targets.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Directed and coordinated products, services and sales activities.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Supported sales team members to drive growth and development.
Enhanced sales volume through skilled support to both new and inactive customers.
Coached, developed and motivated team to achieve revenue goals.
Resolved customer complaints regarding sales and service.
Identified opportunities to drive traffic into store through networking, community outreach and product launches.
Developed extensive product knowledge, growing revenue and building consumer base.
Captured customer information to maximize future clienteling opportunities.
Facilitated and developed lasting relationships with clients to increase client retention.
Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Collaborated with management to determine key tasks and delegate to staff members.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Developed and implemented strategies to increase customer satisfaction with point of sale services.
Coordinated Daily Field Reports (DFRs) and distributed to clients.

Summary

Overview

Work History

Sales Manager

Sales Agent Representative

Education

Electrician - Construction Foundation

Skills

Timeline

Sales Manager

Sales Agent Representative

Electrician - Construction Foundation

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