Billing and accounting professional with experience in reconciliations, invoice tracking, audit support, customer billing, and process improvement. Strong in Excel, issue resolution, and maintaining accuracy in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Billing Coordinator
Old Republic Home Protection
San Ramon
04.2021 - Current
Maintain and reconcile financial reports and bank statements across company accounts.
Built Excel trackers for invoices, due dates, and sales activity while supporting process improvements.
Analyze billing data, identify discrepancies, and support timely resolution of issues.
Auditor / Processor
Blue Cross Blue Shield
Lodi
06.2019 - 08.2020
Performed audits to identify efficiencies, performance gaps, and financial risk exposures.
Supported corrective actions related to non-compliance, process gaps, and training needs.
Verified information with internal departments and business partners to ensure accurate processing.
Customer Service / Billing Representative
Verizon Wireless
Rancho Cordova
10.2012 - 02.2017
Resolved customer billing issues, processed payments, and set up payment options.
Used Excel daily, including Pivot Tables, and trained new employees on procedures and policies.
Delivered solution-focused support while maintaining a high customer satisfaction standard.