Arhan Vahora
Toronto,ON
Summary
Computer system technician diploma holder, who have studied and learned about computers. programming and many more technical stuffs, looking to work and gain some hands-on experience by applying what I have learned during my study. Looking for any help desk and IT support role in industry that can provide learning opportunities and support my growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Domino's Pizza
09.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
D-Mart Shopping Centre
09.2021 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma - Information And Computer Systems
Alpha College Of Business And Technology
Toronto01.2024
Skills
- Data Entry
- Computer Skills
- Critical Thinking
- Customer Service
- Adaptability
- Active Listening
- Problem Solving
- Decision Making
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Certification
Completed Six months Diploma Course in Advanced Application Developer
Additional Information
Great Technical knowledge of TCP/IP, routing protocols and other network fundamentals.
Knowledge of programming language such as Python.
Good understanding of Microsoft's Active directory,group policies and Directory services.
Able to set up virtual workstation with VMware.
Good understanding in SQl(Structured Query Language).
Basic knowledge in Html and CSS.
Knowledge about network devices(router,switches and hub).
Basic knowledge in Cloud Computing.
Timeline
Customer Service Representative
Domino's Pizza
09.2022 - 10.2023
Cashier
D-Mart Shopping Centre
09.2021 - 07.2023
Diploma - Information And Computer Systems
Alpha College Of Business And Technology
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