Arham Jain
Surrey
Summary
Versatile and results-oriented professional with experience at U-Haul Moving & Storage, excelling in customer service and forklift operation. Demonstrated ability to resolve conflicts with empathy, enhancing customer loyalty, and streamline operations for efficiency. Skilled in computer proficiency and active listening, adept at ensuring compliance with safety standards and improving service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
U-Haul Moving & Storage
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Certification of Forklift Operator
U-Haul Moving & Storage
02.2023 - Current
- Safely loaded and unloaded uboxes using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack uboxes & materials.
Supervisor of Operations
Aadi Knitwear Limited.
01.2019 - 04.2021
- Established checklists for quality assurance to maintain consistency in service delivery.
- Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Education
Diploma - Business Management
Kwantlen Polytechnic University
Surrey, BC02-2025
High School Diploma -
High School
Punjab, India03-2020
Skills
- Customer service
- Active listening
- Conflict resolution
- Paperwork processing
- Store maintenance
- Problem resolution
- Computer proficiency
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
U-Haul Moving & Storage
02.2023 - Current
Certification of Forklift Operator
U-Haul Moving & Storage
02.2023 - Current
Supervisor of Operations
Aadi Knitwear Limited.
01.2019 - 04.2021
Diploma - Business Management
Kwantlen Polytechnic University
High School Diploma -
High School
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