Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arglen Ganzon

13714 131B Ave NW, Edmonton,AB

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

LubeFx Plus
Edmonton, AB
08.2021 - Current
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.

Product Selector

SPRichards Co. CANADA INC.
Edmonton, AB
05.2019 - 07.2020
  • Followed established guidelines for picking orders accurately.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Transported goods to designated areas within the warehouse facility.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Operated scanners, computers, and other equipment to track orders.

Product Selector

SOBEYS INC. Distribution Centre
Edmonton, AB
05.2018 - 06.2019
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Packed orders for shipping according to customer specifications.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Education

Mathematics

Cardinal Collins High School Academic Centre
Edmonton, AB
08-2018

High School Diploma -

ARCHBISOP O'LEARY CATHOLIC HIGH SCOOL.
EDMONTON
06-2017

PHYICS

Centre High
Edmonton, AB
01-2019

Skills

  • Vehicle inspections
  • Estimate Preparation
  • Repair Planning
  • Diagnostic expertise
  • Tire mounting and balancing

Certification

  • Certified Class 1Q License Holder.

Languages

English
Full Professional
Tagalog
Native/ Bilingual
Kapampangan
Native/ Bilingual

Timeline

Service Advisor

LubeFx Plus
08.2021 - Current

Product Selector

SPRichards Co. CANADA INC.
05.2019 - 07.2020

Product Selector

SOBEYS INC. Distribution Centre
05.2018 - 06.2019

Mathematics

Cardinal Collins High School Academic Centre

High School Diploma -

ARCHBISOP O'LEARY CATHOLIC HIGH SCOOL.

PHYICS

Centre High

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Arglen Ganzon