Argjira Berisha
Los Angeles
Summary
Accomplished Bartender and Shift Manager with a proven track record at Papille Gustative, enhancing customer satisfaction through exceptional service and tailored recommendations. Skilled in multitasking and customer service, adept at managing high-volume events and training staff. Demonstrates a strong commitment to hospitality excellence, significantly contributing to repeat business and positive workplace dynamics.
Overview
7
7
years of professional experience
Work History
Bartender
Rocco’s
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender Shift Manager
Papille Gustative
08.2020 - 09.2022
- Developed contingency plans to manage unexpected situations without service disruption.
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
- Anticipated customer needs to provide tailored recommendations and enhance satisfaction.
- Addressed operational challenges by implementing creative solutions to improve workflow.
- Inspired team members to exceed service expectations through recognition and support.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Aurora Rye
05.2018 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor Of Business Administration And Management -
University of Prishtina
Pristina Kosovo05.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Menu memorization
- Hospitality service expertise
- Sales expertise
Languages.
Fluent in English, Spanish and Italian
Timeline
Bartender
Rocco’s
09.2022 - Current
Bartender Shift Manager
Papille Gustative
08.2020 - 09.2022
Bartender
Aurora Rye
05.2018 - 07.2020
Bachelor Of Business Administration And Management -
University of Prishtina
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