ARGENI LEMUS
Hospitality Professional
Los Angeles
Summary
Dynamic professional with over 9 years of experience in food service and administrative roles, excelling in high-pressure environments. Expertise in delivering exceptional customer service while efficiently managing office operations and data entry tasks consistently drives positive outcomes. Proficient in Microsoft Office and familiar with various POS systems, facilitating seamless communication and workflow. A strong work ethic and proactive approach foster positive guest experiences and support team efficiency, while bilingual capabilities enhance engagement with diverse clientele, contributing to a welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Clerk
ABM Industries
08.2021 - 02.2025
- Coordinated enrollment and oversaw record management for over 10000 hospital staff in parking and ride share programs.
- Conducted accurate data entry and upheld regular record updates.
- Performed a range of administrative duties, including copying, scanning, faxing, and email correspondence management. Administered office supply inventory to maintain operational continuity.
- Directed multi-line phone operations to handle incoming calls and facilitate effective communication.
- Processed, tracked, and recorded payments to employee accounts with accuracy.
Host/Busser
Mrs. Fish
02.2018 - 04.2020
- Arranged seating for guests, ensuring a friendly and welcoming initial experience.
- Optimized reservations and wait list processes using Open Table
- Handled to-go orders via phone and third party platforms such as Uber Eats, Doordash, Grubhub.
- Efficiently cleared, sanitized, and reset tables to ensure uninterrupted service flow during peak periods.
- Coordinated food running during high-demand periods to optimize service and kitchen functionality.
- Ensured dining area cleanliness, restocked supplies, and prepared the restaurant for the next day's operations.
Host
Octopus Japanese Restuarant
06.2014 - 02.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Education
Santa Monica College
Santa Monica, CASkills
- Competent in using Microsoft Office suite
- Clerical task management
- Adept at managing payment transactions
- Knowledgeable with POS systems and platforms such as Resy, Open Table, Uber Eats and Door Dash
- Order accuracy
- Professional phone interaction
Timeline
Clerk
ABM Industries
08.2021 - 02.2025
Host/Busser
Mrs. Fish
02.2018 - 04.2020
Host
Octopus Japanese Restuarant
06.2014 - 02.2018
Santa Monica College