Argam Harutyunyan
Glendale
Summary
Customer-orientated and certified Technical professional with 10+ years of experience and a solutions-based attitude. Holds a client feedback rating of over 95% and possesses a communicative and adaptable approach to resolving software and hardware issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spare Parts Sales Coordinator
Cherry Auto Parts
03.2024 - Current
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Evaluated and improved financial records to make important business decisions.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Completed physical inventory counts each week.
TECHNICAL PROJECT MANAGER
ALLEN GROUP LLC
12.2014 - Current
- Analyzed, planned, and developed company-wide standards for technology usage and project schedules
- Aided in the hiring and training of additional tech department staff
- Researched and evaluated new software and hardware technology options to determine suitability and performed a cost/benefit analysis
- Provide input and assistance when planning capital and operational budgets and development of annual business plan, identification of new business opportunities within the marketplace
- Recommend and implement measures to improve productivity, performance, methods, working conditions, and efficiencies
- Provide regular coaching, analyze and resolve problems or assist workers in resolving problems
- Coordinate market and sales development in company, providing technical and training support to the team and customers
- Building long term relationships with current and potential clients, identify their requirements and promote appropriate services
- Coordination of maintenance service mechanics team in the workshop and at customer side, providing direct support on demand
- Manage stock control and equipment/spare parts flow as well as Spare Parts search and ordering via special Parts Catalogues
- Coordination of maintenance service mechanics team in the workshop and at customer side, providing direct support on demand
- Guiding and supporting corrective maintenance of Technicians
- Hold trainings on machinery maintenance and exploitation for technicians, operators and customers.
VOLVO TRUCKS SERVICE MANAGER
SPAYKA LLC.
05.2016 - 02.2024
- Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out properly
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
- Resolve service desk problems and improve current service desk methods to increase productivity and customer service
- Successfully monitor department issues and client complaints to define patterns and work to lessen those recurring issues
- Organize Warranty and post-warranty maintenance of trucks, trailers, tractors, loaders
- Efficiently planning maintenance and organize repair works throughout Armenia and outside the country
- Budgeting and purchase of spare parts from world leading manufacturers, import warehousing and distribution of spare parts
- Form sales pricing policy, realize market research, monitor and evaluate suppliers agreement terms
- Technical support to truck drivers of a damaged truck during the march
- Spare Parts identification and ordering via special Parts Catalogues
- Organize tenders, results analysis, and suppliers evaluation
- Management of spare parts warehouse.
TECHNICAL DIRECTOR
IVTRANS LLC
07.2008 - 12.2009
- Monitor, troubleshoot, carry out diagnostics via special tools, analyze and clear all faults of the serviced vehicles reported via IVECO POWER and PAL (Product Automated Library)
- Selection and order placement of spare parts via TRIO, PORTAL, Iveco Motors Spare Parts Catalog (generator engines etc) and other specialized programs and softwares
- Coordinate warranty claims, regular maintenance schedules, regular invoices to customers
- Implementation of computer based electronic diagnosis via the E.A.SY
- (Electronic Advanced System) on Iveco vehicles and EST electronic diagnostic service tool on New Holland machinery
- Manage stock control and equipment/spare parts flow as well as arrange logistics of spare parts
- Perform safe and efficient installations, maintenance, repairs or replacement of defective parts, components or systems with accuracy and efficiency in accordance with dealership and factory standards
- Inspect and test vehicles for proper performance to ensure completed work meets manufacturers specifications and regulations.
MECHANICAL ENGINEER
ZEPPELIN ARMENIA LLC
07.2007 - 06.2008
- Reviewing and refining client requirements for improvement projects relating to Electrical and Mechanical services
- Carry out diagnostics via special tools, fault and malfunctions finding, testing operations via ET- Electronic Technician
- Coach and train technical staff to maintain engineering standards, and expertise
- Conduct training of customer field personnel
- Manage stock control and equipments/spare parts flow as well as arrange logistics of spare parts.
Education
PHD IN TECHNICAL SCIENCES -
STATE AGRARIAN UNIVERSITY OF ARMENIA
Yerevan, Armenia05.2008
MECHANICAL ENGINEER DIPLOMA WITH HONOUR -
ARMENIAN AGRICULTURAL ACADEMY
Yerevan, Armenia05.2005
Skills
- Power Link
- Mitchellcom
- Driver license BCDE
- Experience of driving off-road trucks operate heavy duty machinery
- English
- Russian
- Armenian
- MS Office
- Outlook Express
- Volvo Trucks Portal
- Carrier CTE, e-care
- DAF Rapido
- Schmitz Cargobull Service Portal
- Krone Trailer Parts program
- Exxon mobile lubricants ordering program
- EASY (Electronic Advanced System) Iveco diagnostic program
- SIS-Service Information System- CAT technical communication program
- ET Electronic Technician, CAT Diagnostic program of the electrical system
- Warranty Claims prepare for various equipment, Portal- CNH technical communication program
- New Holland HINO Diagnostic explorer for ENGINE & Report Manager & HINO Bowie
- EST-electronic service tool - New Holland diagnostic software
- Diagnose of various ECMs with self- diagnostic mode
- 1С - accounting and stores inventory
Certification
- Carrier Transicold, МО, 2 Enthusiastov ave., Balashikha, Russia
- Volvo Trucks Corporation, SE-405 08 Göteborg, Sweden
- Cordiant and Cordiant Professional tires, Yerevan, Armenia
- Spayka LLC, Armenia
- Krone Trailers Training Center, Lübtheen, Germany, www.krone-trailer.com
- New Holland Training Center, Lecce, Italy
- Ivtrans LLC, Basic course of New Holland excavators and diagnostic system via special tools. Iveco Training Center Moscow, Russia
- Decoding of tests results of Denoxtronic system. 2. Programming body computer and preservation of keys for IVECO Daily VY 2006.
- IV Service LLC, St.-Petersburg, Russia
- Sosy Technology LLC, Yerevan, Armenia
- Zeppelin Armenia LLC, v. Mayakovskiy, r. Kotayk, Armenia, www.zeppelin.am
- Zeppelin Armenia LLC, v. Mayakovskiy, r. Kotayk, Armenia
- CATERPILLAR INC, St. Petersburg, Russia, www.gmacat.spb.ru
- Diesel Engine Systems and Preventive Maintenance Certicate given by chancellor of State Agrarian University of Yerevan Armenia www.anua.am
Personal Information
- Date of Birth: 03/11/1983
- Nationality: Armenian
Timeline
Spare Parts Sales Coordinator
Cherry Auto Parts
03.2024 - Current
VOLVO TRUCKS SERVICE MANAGER
SPAYKA LLC.
05.2016 - 02.2024
TECHNICAL PROJECT MANAGER
ALLEN GROUP LLC
12.2014 - Current
TECHNICAL DIRECTOR
IVTRANS LLC
07.2008 - 12.2009
MECHANICAL ENGINEER
ZEPPELIN ARMENIA LLC
07.2007 - 06.2008
PHD IN TECHNICAL SCIENCES -
STATE AGRARIAN UNIVERSITY OF ARMENIA
MECHANICAL ENGINEER DIPLOMA WITH HONOUR -
ARMENIAN AGRICULTURAL ACADEMY
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