Arfa Sohaib Mohammed

• Worked at MK Consultancy (https://mkconsultancy.ca/)

• Aug 2021 – Present

• Administer, support, and maintain Windows 2003 servers and Linux servers, network, and applications; install and configure servers.
• Worked 2nd Level Support in troubleshooting software and hardware, performing installations, configuring desktops, servers, and laptops for LAN and dial-up sites, solving connectivity issues, writing technical documentation, and solving network configuration issues.

• LAN maintenance requirements and user account administration.

• Network services W2K, Windows 2003, file and print services, antivirus protection, backup system, updates, and telephony for all related hardware (PCs, printers, scanners, servers, switches).
• Ensuring regular backup of data is periodically and properly carried out, and monitoring the archiving and restoring of data upon requests or for network management purposes, using Backup TK8 and similar applications.

• Installing, configuring, and maintaining a Windows 2000/XP network environment.

• Responsible for the implementation and deployment of the anti-virus system on the main server and end-user stations. Clients: Glenderry Wellness Clinic, Brampton, Ontario.
WeCare Chiro Clinic, Brampton, Ontario.
Steeles Health Center.
Aug 2021 – Present: Developed user documents for the users.
• Develop test scripts. Support scripts for new applications: Deployment of applications on development, test, and production servers.
• Planned and managed upgrades to applications.

• Supported vendor applications and in-house developed applications.

• Provided production on-call support for all the applications. Automated Ticket Resolution System: Developed a Python-based automation script to categorize and prioritize support tickets, reducing manual effort and improving resolution times by 30%.

• Led technical projects by coordinating cross-functional teams and resources.
• Collaborated with stakeholders to gather requirements and define project scope.
• Troubleshot technical issues promptly to maintain project timelines and efficiency.
• Facilitated training sessions on new technologies for team members and clients.
• Connected with clients to identify needs and provide helpful solutions.
• Provided technical guidance on development projects as well as implementation of new technologies.
• Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.