Arfain Syed
Richmond Hill,ON
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Branch Manager
Desco
03.2025 - 08.2025
- Lead branch operations including sales, customer service, and vendor negotiations.
- Develop and execute branch sales strategies aligned with corporate objectives.
- Provide product expertise to clients, ensuring compliance with specifications and regulations.
- Mentored and trained staff on best practices for operational efficiency.
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
Branch Manager / Technical Support & Counter Sales
Hydronic Centre Inc.
10.2020 - 03.2025
- Promoted to Branch Manager; increased branch sales to record highs in company history.
- Negotiated pricing and service agreements with contractors, suppliers, and customers.
- Conducted territory sales planning (annual, quarterly, monthly) to achieve business growth.
- Built strong client relationships ensuring repeat business and long-term satisfaction.
- Trained and mentored staff, developing scripts and sales processes to boost performance.
- Coordinated vendor training sessions and trade show participation to expand product lines.
- Implemented digital marketing presence (Google Maps, LinkedIn, Facebook) to drive leads.
Technical Support
Airmax Technologies
09.2019 - 10.2020
- Delivered technical assistance on HVAC systems (air handlers and boilers) to contractors.
- Organized technician training sessions and provided onsite support as needed.
Project Manager
All in One Web Solutions Inc.
09.2010 - 12.2019
- Managed end-to-end client projects, including negotiations, contracts, and sales support.
- Consistently achieved and exceeded sales targets, driving recurring revenue streams.
- Presented technical and sales solutions to diverse clients, securing long-term business.
Education
Gas Fitter 2 & 3 Certification -
George Brown College / High Mark
Diploma - Web Designing/Technology Specialist
Everest College
Skills
- Territory & Account Management
- Contract Negotiations
- HVAC Product Knowledge
- Client Relationship Building
- Sales Leadership & Team Mentoring
- Strategic Planning & Execution
- B2B & B2C Sales Growth
- Technical Product Support
- Customer service
- Excellent time management skills
- Sales professional
Accomplishments
- Boosted Hydronic Centre branch sales to the highest in company history.
- Successfully negotiated and closed high-value sales agreements, ensuring client satisfaction.
- Introduced digital marketing strategies that expanded market visibility and new client acquisition.
- Mentored and trained new staff, creating a scalable sales process and improving productivity.
Timeline
Branch Manager
Desco
03.2025 - 08.2025
Branch Manager / Technical Support & Counter Sales
Hydronic Centre Inc.
10.2020 - 03.2025
Technical Support
Airmax Technologies
09.2019 - 10.2020
Project Manager
All in One Web Solutions Inc.
09.2010 - 12.2019
Gas Fitter 2 & 3 Certification -
George Brown College / High Mark
Diploma - Web Designing/Technology Specialist
Everest College