Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arfa Riaz

Toronto

Summary

Proven retail and customer service expert from DEFACTO and Ibex, adept in sales techniques and team collaboration. Enhanced customer satisfaction through exceptional service and efficient problem resolution. Skilled in inventory management and adaptability, significantly contributing to team success and operational excellence.

Overview

3
3
years of professional experience

Work History

Retail Associate

DEFACTO
01.2022 - 03.2024
  • Delivered excellent customer service by assisting shoppers, answering product-related questions, and providing personalized recommendations.
  • Managed inventory, including restocking shelves, organizing product displays, and ensuring the store was visually appealing and well-maintained.
  • Assisted in the processing of transactions, returns, and exchanges, while maintaining a high level of professionalism and speed during peak hours.
  • Helped customers with locating items, processing purchases and navigating the store.

Customer Service Support Representative

Ibex
01.2021 - 01.2022
  • Delivered exceptional customer service by answering inquiries and resolving complaints.
  • Assisted customers with troubleshooting, returns, exchanges, and product recommendations.
  • Managed phone calls, emails, and live chat support, ensuring all inquiries were addressed promptly.
  • Processed sales transactions, handled cash and credit payments, and ensured accuracy in all customer accounts and billing.
  • Collaborated with team members and management to improve customer satisfaction scores and streamline processes.
  • Monitored customer feedback, collected data, and reported on recurring issues to improve service and product offerings.
  • Maintained product knowledge through regular training to ensure up-to-date assistance with current offerings.

Education

Bachelor of Science - Computer Programming

SENECA POLYTECHNIC
Toronto, ON
12-2027

High School Diploma -

LAHORE GRAMMAR SCHOOL
LAHORE
07-2023

Skills

  • Sales Techniques
  • Cash Handling
  • Team Collaboration
  • Inventory Management
  • Attention to Detail
  • Visual Merchandising

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Turkish
Limited Working
Punjabi
Full Professional

Timeline

Retail Associate

DEFACTO
01.2022 - 03.2024

Customer Service Support Representative

Ibex
01.2021 - 01.2022

Bachelor of Science - Computer Programming

SENECA POLYTECHNIC

High School Diploma -

LAHORE GRAMMAR SCHOOL

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Arfa Riaz