Arezou Anna Alvand
Burnaby,BC
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Performance-oriented Sales Leader offering exceptional record of achievement over 28-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
28
28
years of professional experience
Work History
Sales Manager
AM Windoor Fence &Gates
Port Coquitlam , BC
12.2015 - 06.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Sales Manager
Creative Design Iron Gates& Fences
Port Coquitlam , BC
01.2007 - 12.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Sales Manager
Custom Design Iron & Aluminum Gates and Fences
Bellevue , Washington US
10.2000 - 01.2007
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
Sales/Designer
Steel Monde Iron Works
North Vancouver, BC
06.1992 - 08.2000
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Planned project concepts by researching and studying information.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Gathered and bought materials needed to successfully complete projects.
- Carried out day-day-day duties accurately and efficiently.
Education
Associate of Science - Pharmacy Assistant
CDI College
Burna03.2023
Associate of Applied Science - Biological Sciences
Capilano University
North Vancouver, BC06.1993
Skills
- Bid Request Management
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Customer Trend Analysis
- Advertising Campaigns
- Operating Procedures and Policies
- Sales Quota Management
- Customer Billing
- Customer Service and Assistance
- Promotions and Marketing Strategies
- Consultative Selling Techniques
- Retail Knowledge
- Product and Service Management
- Specialty Care
- Business Development and Planning
- Marketing Strategy Development
- Supplier Relations
- Optimizing Programs
- Outreach Initiatives
- Corporate Travel
- Investor Relations
- Sales Targeting
- Customer Order Management
Yoga, swimming, languages
I enjoy yoga and swimming.
I'm interested to learn new languages. I speak and write English , French and Farsi. I understand Turkish, and Spanish.
Timeline
Sales Manager
AM Windoor Fence &Gates
12.2015 - 06.2020
Sales Manager
Creative Design Iron Gates& Fences
01.2007 - 12.2015
Sales Manager
Custom Design Iron & Aluminum Gates and Fences
10.2000 - 01.2007
Sales/Designer
Steel Monde Iron Works
06.1992 - 08.2000
Associate of Science - Pharmacy Assistant
CDI College
Associate of Applied Science - Biological Sciences
Capilano University
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