AREZOU GHORBANI
Richmond,Canada
Summary
Detail-oriented and customer-focused professional with a diverse background in retail. Proven ability to excel in customer relations, with a track record of resolving issues and ensuring customer satisfaction. passionate about the clothing and fashion industry and styling with a background in designing clothes in Iran.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Cashier
Browns Shoes
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales associates
Club Monaco
05.2024 - Current
- Made excellent product recommendations based on consumer requirements and preferences, increasing customer satisfaction
- Collaborated with team members to achieve sales targets, contributing to a monthly increase in sales through strategic upselling and cross-selling
- Handled customer complaints and issues with a focus on conflict resolution and customer satisfaction, ensuring a positive shopping experience
- Expertise in helping customers select outfits and providing fashion advice to meet their personal style and needs
Sales associates
Liu Jo
01.2021 - 01.2023
- Managed cashier and ensured accurate cash handling procedures
- Keep the store clean and organized, ensuring fitting rooms are tidy and clothing racks are properly stocked, neat, and visually appealing
- Assist in creating attractive displays and window showcases to engage customers with personalized attention, identifying their preferences and needs to guide them through the product range, enhancing the overall shopping experience
- Achieved and exceeded monthly sales targets through effective customer service and skilled product recommendations
Education
MBA - Business Administration
Trinity Western
09-2025
Bachelor of Arts - Urban Planning
Azad University
Iran01-2020
Skills
- Customer service skills
- Proactive engagement
- Support enhancement
- Diversity awareness
- Fashion design
- Aesthetics
- Individualized recommendations
- Professional styling
Timeline
Cashier
Browns Shoes
08.2024 - Current
Sales associates
Club Monaco
05.2024 - Current
Sales associates
Liu Jo
01.2021 - 01.2023
MBA - Business Administration
Trinity Western
Bachelor of Arts - Urban Planning
Azad University
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