Arezoo Siabi Shahrevar
Coquitlam,BC
Summary
Proven Medical Secretary at Bradford Royal Infirmary, adept in patient scheduling and offering exceptional customer service. Streamlined office operations, enhancing patient confidentiality and record accuracy. Skilled in electronic health records and organizational tasks, significantly improving office efficiency and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Secretary
Bradford Royal Infirmary
Bradford Uk
05.2021 - 12.2023
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Education
Diploma - Hairdressing
Leeds City College
Leeds09.2020
Diploma - Beauty
Leeds City College
Leeds09.2019
Diploma - Health And Social Care
Bradford Collage
Bradford 07.2016
Skills
- Clinical Support
- Customer Service
- Patient Scheduling
- Strong organizational skills
- Patient Confidentiality Adherence
- Telephone Customer Support
- Medical Office Management
- Medical Records Management
- Patient check-in
- Electronic Health Records Familiarity
- Appointment Coordination Abilities
- Electronic Recordkeeping
- Administrative support experience
- Time Management
Languages
English
Professional Working
Farsi
Native or Bilingual
Certification
Essential computer for work place
Food safety
First Aide
Timeline
Medical Secretary
Bradford Royal Infirmary
05.2021 - 12.2023
Diploma - Hairdressing
Leeds City College
Diploma - Beauty
Leeds City College
Diploma - Health And Social Care
Bradford Collage