Arezoo Shirzadeh
Vancouver,Canada
Summary
Enthusiastic and detail-oriented professional with a Master of Business Administration from Trinity Western University and a solid background in sales and customer service roles. Demonstrated success in improving customer satisfaction and optimizing administrative processes. Sales expertise and administrative skills ready to be applied in a dynamic, growth-oriented company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Sales Associate
Nespresso
01.2024 - 01.2025
- Enhanced store operations by managing administrative duties, including scheduling, inventory tracking, and data management
- Delivered exceptional customer service, contributing to a significant increase in customer satisfaction scores
- Assisted in sales operations, achieving and surpassing sales targets through personalized customer interactions and expert product knowledge
Sales Associate & Customer Service
BestBuy
01.2023 - 01.2024
- Provided knowledgeable assistance and advice to customers on a wide range of electronics and appliances, leading to improved customer decisions and enhanced store reputation
- Handled customer inquiries and resolved issues, achieving high customer satisfaction and loyalty
- Contributed to team efforts in meeting daily sales targets and promotional objectives
Supervisor at Marketing
SGS Company
01.2017 - 01.2022
- Worked for three years in the ISO department, handling both marketing activities and serving as the primary certification officer
- Such as Promoting SGS ISO certification services to potential clients and Developing marketing materials and presentations to attract businesses
- Managed customer relationships and responded to inquiries regarding certification processes
- Spent two years in the Technical Staffing Services department, where I was responsible for contract drafting and overseeing hiring processes
Education
MBA - Bussiness
Trinity Western University
Vancouver, BC11-2024
Skills
- Customer Relationship Management
- Administrative Support
- Product Promotion
- Market Research
- Inventory Management
- Sales Operations
- Time Management
- Data Entry and Analysis
- Teamwork and Collaboration
- Proficient in Microsoft Office Suite and CRM software
- B2B Sales and Customer Service
- Administrative support
- Microsoft Word
- Data entry
- Computer skills
- Customer service
- Office administration
- Microsoft Excel
- File organization
- Microsoft outlook
- Scheduling
- Documentation and recordkeeping
Certification
- ISO 9001:2015 Lead Auditor, CQI/IRCA, 165142
- ISO 14001:2015 Lead Auditor, CQI/IRCA, 165142
Languages
English
Full Professional
Persian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant & Sales Associate
Nespresso
01.2024 - 01.2025
Sales Associate & Customer Service
BestBuy
01.2023 - 01.2024
Supervisor at Marketing
SGS Company
01.2017 - 01.2022
MBA - Bussiness
Trinity Western University
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