Aretha Racine
Barrie,ON
Summary
I am a dedicated adjuster with several years of experience of working in the fast past and changing insurance industry. I strive to provide the highest quality of work and customer service.
Overview
24
24
years of professional experience
Work History
Bodily Injury Claims Adjuster
CAA Insurance
Thornhill, ON
03.2022 - Current
- Review, investigate, asses and negotiate auto and property Tort Claims.
- Handled both Deal Direct, and Litigated files.
- Review related documents to assess and monitor reserves.
- Attend mediations, and pre-trials.
Bodily Injury Claims Adjuster - Litigation
Unifund Assurance
Richmond Hill, ON
11.2018 - 03.2022
- After a successful tenure within the Intake Unit, I was promoted to handle Bodily Injury Claims at the Litigation level.
- Investigate, interpret and determine appropriate coverage to be applied.
- Review medical documents, assess and reserve claims appropriately.
- Attempt resolution directly with Plaintiff Counsels once necessary information is received.
- Direct a file to defence, and work with counsel to bring a file to a resolution.
- Attended and participated in discoveries, mediation, and pre-trials as required.
Bodily Injury Claims Adjuster - Intake Unit
Unifund Assurance
Richmond Hill, ON
07.2014 - 11.2018
- Handled selected to be part of a new initiate within the Bodily Injury Department.
- The role consistent of handling of new Bodily Injury Claims, ensure necessary contact, and information was obtained to determine any potential exposure for Bodily Injury.
- Complete a thorough investigation and determine liability.
- Ensure file was reserved accordingly dependant on the potential exposure.
- Negotiate and attempt resolution either with Plaintiff Counsels or unrepresented claimants.
- Assisted with training of new hires.
Auto Physical Adjuster
Unifund Assurance
Newmarket, ON
09.2008 - 07.2014
- Handled more senior level files and selected to handle VIP claim (employee claims).
- Handle a variety of Physical Damages claim that required prompt service.
- Investigate and apply fair fault to claims.
- Handled total loss settlements
- Negotiated towing and storages fees in order to secure the release of vehicles.
- Offer assistance or training to coworker or new hires.
- Identify and investigation potential fraudulent claims.
Senior Auto Physical Adjuster
Allstate Insurance
Markham, ON
01.2002 - 09.2008
- Initially began an a Auto Processor (2002) handling non-complex claims(both collision and comprehensive), handling transferred file to ensure payments were issued to vendors in a timely manner.
- Moved into an Auto Physical adjuster (2003) role required consistent and fair handling of all claims, regardless of nature
- Senior Auto Physical Adjuster (2006), handled and investigated more complex claims such as unlisted driver, impaired driver also of province and out of country losses to determine any possible coverage issues that could be potential denials. Negotiate and tender settlements. Review policies and determine if coverage is applicable in each loss. Maintain a high level of service to ensure Customer Retention. Offered assistance with coworkers with liability decision, coverage issues and new hire training.
Loss Report Co-Ordinator
Allstate Insurance
Markham, ON
09.1999 - 01.2002
- Handle all calls, inquiries and assignments in a timely manner.
- Maintain courteous and businesslike demeanor in all dealing with public and fellow employees.
- Record information accurately and clearly in appropriate format.
- Provide on the job assistance and initial training of new new hires.
Education
Business Administration - Human Resources
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06-1997
Skills
- Proficiency of Bodily Injury Claims
- Total Loss Knowledge
- Insurance Policy Coverage Expertise
- Negotiation
- Provide assistance and mentoring to my peers and new hires
- Excellent Customer Service
- Ability to be empathetic and fair
- Policy Investigation
- Claims processing
Timeline
Bodily Injury Claims Adjuster
CAA Insurance
03.2022 - Current
Bodily Injury Claims Adjuster - Litigation
Unifund Assurance
11.2018 - 03.2022
Bodily Injury Claims Adjuster - Intake Unit
Unifund Assurance
07.2014 - 11.2018
Auto Physical Adjuster
Unifund Assurance
09.2008 - 07.2014
Senior Auto Physical Adjuster
Allstate Insurance
01.2002 - 09.2008
Loss Report Co-Ordinator
Allstate Insurance
09.1999 - 01.2002
Business Administration - Human Resources
Cambrian College of Applied Arts And Technology
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