Aresha Imran
Markham,Canada
Summary
Motivated professional pursuing an Advanced Diploma in Biotechnology, combining a solid scientific foundation with extensive experience in customer service and consultative sales. Demonstrated strong time management and active listening skills, maintaining a 97% customer satisfaction rating while effectively handling complex tasks in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telephone Sales Representative
Al Manarah Insurance
Dubai, UAE
05.2025 - 07.2025
- Identified customer needs through consultative sales approach, recommending tailored insurance and service offerings that enhanced customer satisfaction.
- Managed daily outreach targets, representing company profiles to prospective clients via phone and professional email.
- Maintained client engagement through organized follow-up schedules, fostering relationships that contributed to repeat business.
- Demonstrated strong time management by completing all calling targets and information gathering tasks daily.
Sales Representative
Hiyam Design LLC
Dubai, UAE
12.2021 - 02.2022
- Customer Excellence: Maintained a 97% satisfaction rating through effective phone and video consultations regarding insurance policies.
- Volume Management: Managed high-traffic environment, handling 100+ incoming calls daily to ensure customer needs were met promptly.
- Problem Solving: Collaborated with team to resolve customer complaints swiftly, ensuring effective and professional responses.
- Documentation: Processed customer accounts and filed sensitive insurance documents while maintaining accurate interaction logs for compliance.
Education
Advanced Diploma - Biotechnology
Seneca at York
North York, ON12-2028
High School Diploma -
English Language School Dubai
Dubai, UAE12-2025
Skills
- Consultative Sales
- Active Listening
- Professional Correspondence
- Conflict Resolution
- Time Management
- Task Prioritization
- Daily Reporting
- Data Entry
- Records Management
- Inventory Management
- WHMIS Certified
- Laboratory Safety Protocols
Certification
WHMIS Training, Seneca College, 06/26
Languages
English
Native/ Bilingual
Arabic
Elementary
French
Elementary
Urdu
Native/ Bilingual
Websites
Timeline
Telephone Sales Representative
Al Manarah Insurance
05.2025 - 07.2025
Sales Representative
Hiyam Design LLC
12.2021 - 02.2022
Advanced Diploma - Biotechnology
Seneca at York
High School Diploma -
English Language School Dubai