Arely Montserrat Castillo Sanchez
Calgary,AB
Summary
Orderly food counter attendant committed to maintaining clean and organized work areas for food prep and storage. Provides active support to cooks by sanitizing equipment and tools, monitoring food portions and filling containers for take-out requests. Eager to help new staff members develop quick, clean workflows without sacrificing service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Kitchen Staff Member / Counselor
Camp Walden
06.2023 - Current
- Maintained clean, trash-free workspaces.
- Followed proper handling and sanitation procedures.
- Cleaned and sanitized dishes and utensils.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept supplies in sufficient stock.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned walk-in refrigerators and freezers.
- Washed, peeled and cut fruits and vegetables.
- Transported food items from storage areas to kitchen for prepping.
English Teacher
Self Employed Services
08.2018 - 05.2023
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology.
- Promoted culture of inclusion, respect and collaboration.
- Supported students in development of skills and strategies to become independent and successful learners.
Museum Intern
Museo Casa Del Mendrugo
01.2022 - 07.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Telephone Customer Service Representative
Hispanic Teleservice De Guadalajara
09.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers.
- Responded to customer calls to answer questions about products and services.
- Detailed payment options.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service.
Kitchen Staff Member
Camp Green Lane
06.2021 - 08.2021
- Maintained clean, trash-free workspaces.
- Cleaned and sanitized dishes and utensils.
- Restocked supplies
- Followed sanitary food handling procedures.
- Transported food items from storage areas to kitchen for prepping.
- Washed, peeled and cut fruits and vegetables.
Cashier
Pastelería La Zarza
01.2019 - 08.2019
- Built relationships with customers to encourage repeat business.
- Operated cash register.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
Cleaner
Self Employed Services
01.2017 - 12.2018
- Disinfected and mopped bathrooms.
- Emptied trashcans.
- Verified cleanliness and organization.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted.
Nanny
Alejandra Sanchez Sanchez
Puebla, Puebla
01.2015 - 12.2015
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted with light housekeeping duties as well as running errands.
- Promoted language development skills through reading and storytelling.
Education
No Degree - English Language Teaching
Benemérita Universidad Autónoma De Puebla
Puebla, MXHigh School Diploma -
Preparatoria 2 De Octubre De 1968
Puebla, MX06.2017
Skills
- Cleaning and Sanitizing
- Critical Thinking
- Kitchen Staff Support
- Organize Supplies
- Dishwasher Operation
- Stock Management
- Call Center Operations
- Reading Comprehension
- Customer Service
- Problem-Solving Ability
- Prioritization
- Interpretation and Translation Services
- Document Transcribing
- Sales Transactions
- Active Listening Skills
- Museum Tours
- Customer Experience
Certification
- Teaching English Online Training, Cambridge Assessment English - 4 weeks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kitchen Staff Member / Counselor
Camp Walden
06.2023 - Current
Museum Intern
Museo Casa Del Mendrugo
01.2022 - 07.2022
Telephone Customer Service Representative
Hispanic Teleservice De Guadalajara
09.2021 - 11.2021
Kitchen Staff Member
Camp Green Lane
06.2021 - 08.2021
Cashier
Pastelería La Zarza
01.2019 - 08.2019
English Teacher
Self Employed Services
08.2018 - 05.2023
Cleaner
Self Employed Services
01.2017 - 12.2018
Nanny
Alejandra Sanchez Sanchez
01.2015 - 12.2015
No Degree - English Language Teaching
Benemérita Universidad Autónoma De Puebla
High School Diploma -
Preparatoria 2 De Octubre De 1968
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