Arely Villarreal

Orange County Public Authority

Santa Ana

10.2015 - Current

Used proper telephone etiquette, answered calls and caller questions, and transferred them to the proper extensions.
Provided typing, word processing, and clerical support, and assisted with special projects.
Delivered accurate phone messages to personnel, with legibly written call-back numbers and names.
Complied with privacy and confidentiality policies when communicating with callers and guests.
Answered questions about the organization and provided callers with the address, directions, and other information.
Processed incoming and outgoing documents via electronic methods and systems.
Displayed a pleasant and professional voice and demeanor, positively representing the organization.
Maintained various office or program records using a secure filing system.
Followed scheduling guidelines to maximize efficiency when booking meetings, or external events.
I signed for incoming deliveries and notified employees of the packages.
Operated a multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
Help clients book appointments via phone and in person.