Arely Martinez
San Diego
Summary
Experienced and reliable sales associate with strong customer service and sales experience. Skilled in helping customers, using POS systems, organizing merchandise, and meeting sales goals. Friendly, dependable, and focused on creating positive customer experiences and maintaining a strong work ethic.
Overview
4
4
years of professional experience
Work History
Pawnbroker
CashCo Pawn Shop
San Diego, CA
03.2026 - Current
- Evaluated pawned items to determine value and authenticity.
- Processed transactions efficiently, ensuring accuracy in cash handling.
- Provided customer service by addressing inquiries and resolving issues.
- Maintained inventory records using point-of-sale systems for accurate tracking.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
Retail Sales Associate
CaliWearSD
San Diego, CA
04.2024 - 12.2025
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by engaging with potential customers and highlighting the benefits of our product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges
- Stocked shelves and replenished merchandise to optimize product availability for customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
CVS
San Diego, CA
04.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Stocked shelves and replenished merchandise to optimize product availability for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Food Service Worker
San Diego Zoo
San Diego
02.2022 - 01.2023
- Prepared and served food items in compliance with health and safety regulations.
- Operated cash register, handling transactions accurately and efficiently.
- Maintained cleanliness of food preparation and dining areas to ensure sanitation standards.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Engaged with visitors to provide information about menu offerings and zoo initiatives.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
High School Diploma -
Health Science High
San Diego, CA6 2023
Skills
- Customer service
- Multitasking
- Reliability
- Fast learner
- Organization
- Email and internet use
- Communication
- Computer skills
- Sales
- Work ethic
- Social media basics
- Bilingual communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pawnbroker
CashCo Pawn Shop
03.2026 - Current
Retail Sales Associate
CaliWearSD
04.2024 - 12.2025
Sales Associate
CVS
04.2023 - 01.2024
Food Service Worker
San Diego Zoo
02.2022 - 01.2023
High School Diploma -
Health Science High