ARELY MARIN CHAVEZ
Hesperia
Summary
Offering strong interpersonal skills and willingness to learn and develop in a customer-focused environment. Ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in this role.
Overview
8
8
years of professional experience
Work History
BARISTA
Portos Bakery
03.2023 - 10.2024
- Consistently maintained ticket times under 5 minutes, enhancing customer satisfaction
- Collaborated with a team of 20 to ensure drink times were under 5 minutes, even with high guest volume
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
CASHIER / GRILL
Chipotle Mexican Grill
05.2019 - 03.2023
- Consistently exceeded customer service standards, enhancing client satisfaction and loyalty
- Implemented safety protocols, reducing workplace incidents by 30%
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Expertly managed POS system, ensuring accurate transaction recording and efficient refund handling
- Monitored sales trends, achieving a 15% increase in revenue through strategic insights
- Worked flexible schedule and extra shifts to meet business needs.
- Followed proper food handling procedures established by California's Food Handler Card
- Mentored junior cooks, imparting valuable skills and techniques to improve overall team performance.
- Adapted recipes as needed based on dietary restrictions or special requests from customers, ensuring a personalized dining experience for all guests.
- Earned praise from management for strong work ethic, consistently arriving early and staying late to ensure all tasks were completed efficiently.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area, resulting in faster service times for guests.
VOLUNTEER / STUDENT NURSE ASSISTANT
Emanate Health Inter-Community Hospital
01.2017 - 05.2018
- Efficiently transported patients, ensuring seamless hospital operations and reducing wait times by 30%
- Expertly lifted and organized surgical equipment, streamlining procedures and enhancing surgical team productivity
- Proactively anticipated patients' needs, elevating their comfort and delivering exceptional service consistently
- Collaborated effectively with team members to consistently meet and exceed daily operational goals
- Assisted with accurate medication administration under nurse supervision, ensuring proper dosage and timely delivery.
- Increased patient satisfaction by actively listening to concerns and addressing them promptly.
- Promoted a positive healing environment by maintaining a clean, organized, and welcoming patient area.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Science - Biological Sciences
Mount San Antonio College
1100 N Grand Ave, Walnut, CA 9178912.2026
High School Diploma -
Covina High School
463 S Hollenbeck Ave, Covina, CA 9172306.2018
Skills
- Communication Skills
- Team Building & Leadership
- Operating Cash Register
- Friendly and outgoing
- POS systems
- FLUENT IN English & Spanish
- Opening and closing coordination
- Order taking
- Workplace safety
- Quality assurance
- Adaptive and creative
- Cash handling
Timeline
BARISTA
Portos Bakery
03.2023 - 10.2024
CASHIER / GRILL
Chipotle Mexican Grill
05.2019 - 03.2023
VOLUNTEER / STUDENT NURSE ASSISTANT
Emanate Health Inter-Community Hospital
01.2017 - 05.2018
Associate of Science - Biological Sciences
Mount San Antonio College
High School Diploma -
Covina High School
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