Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chelsie Arellano

Administrative Specialist
Downey,CA

Summary

Enthusiastic and adaptable Administrative Assistant with experience across various business environments. Highly intuitive with progressive C-Level support experience in expertly maximizing their day to help senior leadership thrive! E ective communicator and active listener; con dent self-starter and hyper-organized leader. Keen awareness for identifying operational issues and providing autonomous con ict resolution. Quickly adapt to changing priorities. Positive disposition with unwavering integrity.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Administrative Assistant

Payden & Rygel
08.2022 - Current
  • Provide comprehensive executive-level administrative support to senior leadership and key department heads.
  • Manage executive schedules, calendar coordination, meeting logistics, travel arrangements, and coordinate staff activities.
  • Prepare meeting materials, agendas, presentations, and correspondence.
  • Assist with internal and external communications, including drafting professional correspondence.
  • Monitor deadlines, track progress, and report updates to key stakeholders.
  • Responsible for processing expense reports for four to five Vice Presidents and Managing Directors, ensuring accuracy, compliance, and timely submission.
  • Provide backup support to Executive Assistants or other admin team members as needed.

Executive Assistant

Realty World
12.2016 - 07.2022
  • Assisted the Executive Director in resolving internal and external inquiries.
  • Managed client correspondence and communication, including email, phone calls, and written correspondence.
  • Prepared and distributed reports to the office team, summarizing key information and updates.
  • Applied Salesforce CRM databases to improve workflow.
  • Managed and tracked offers, counteroffers, and transactions, ensuring compliance with all regulatory requirements.
  • Assisted with the development and management of budgets, tracking expenses.
  • Handled scheduling for the executive's calendar and prepared meeting agenda and materials.

Property Supervisor

Hoag Property Management
06.2014 - 11.2016
  • Maintained stable occupancy and met budgeting financial goals.
  • Responsible for the overall operations of assigned properties, ensuring portfolios goals were met.
  • Spearheaded weekly status meetings to share evictions and legal matter updates.
  • Sharpened communication with the maintenance technicians.
  • Streamlined high occupancy levels and ensured resident satisfaction.
  • Handled concerns of current and prospective residents in a timely manner.
  • Operated leasing activity and implemented effective marketing strategies.
  • Enforced every apartment was turn-key ready for our new residents and ensure the apartments met our company's high standards.
  • Responded to resident's repair request and ensure work orders were scheduled.
  • Audited weekly/monthly financial status reports.

Accounts Receivable Clerk

Trade Supplies
12.2011 - 06.2014
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Processed payments and applied to customer balances.
  • Prepared and submitted invoices according to company guidelines.
  • Researched and resolved payment discrepancies.
  • Prepared monthly reconciliation of cash receipts.
  • Accommodated payment plans and pay-off amounts for delinquent customers.
  • Communicated with all Sales Representatives regarding payment issues and/or general collection issues.
  • Generated reports detailing various metrics and account information.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Responsible for submitting accounts to small claims.
  • Prepared accurate financial statements at end of the quarter.
  • Accessed credit records to evaluate customer histories.
  • Generated and mailed updated statements.

Education

Business Administration -

United Education Institute
Huntington Park, CA
01.2010 - 01.2011

Skills

  • Calendar Management

  • Travel Arrangements

  • Meeting Preparation

  • Office Operation/Facilities

  • Deadline-Driven

  • Board of Directors

  • Database Management

  • Salesforce

  • Advance Microsoft Office

  • Google Suite

  • Zoom

  • UKG (HR software)

  • Social Media

Database management

Accomplishments

  • Investigated, identified and reconciled account discrepancies totaling $[Amount] in company savings.
  • Positioned as key team member to transfer [Number] [Data type] from hard copy into new digital database.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Timeline

Administrative Assistant

Payden & Rygel
08.2022 - Current

Executive Assistant

Realty World
12.2016 - 07.2022

Property Supervisor

Hoag Property Management
06.2014 - 11.2016

Accounts Receivable Clerk

Trade Supplies
12.2011 - 06.2014

Business Administration -

United Education Institute
01.2010 - 01.2011

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Chelsie ArellanoAdministrative Specialist