Arelise Ingram
Antioch
Summary
Dedicated individual with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer/client satisfaction. Collaborative team player adept at adapting to changing needs and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Social Security Administration
02.2022 - Current
- Answer a variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem
- Providing the public with information about SSA’s programs and services, reviewing and evaluating information to determine eligibility for the benefits.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties.
- Assisted clients with scheduling appointments, confirming details, and making necessary adjustments.
- Handled sensitive customer information with discretion, adhering to SSA's policy and procedure.
- Addresses inquiries regarding Medicare enrollment, coverage and billing matters.
Customer Resolution Advocate
CARVANA
01.2021 - 02.2022
- Interact with customers on the phone, receiving inbound calls, and also making outbound calls
- Building relationships with our customers and advocating for them throughout the purchasing process
- Asking questions, understanding the customers' needs and priorities, and problem-solving
- Vehicle purchase inquiries; selecting the right vehicle, explaining financing terms, and guiding prospective customers through the buying process
- Helping resolve customer account issues; title and registration, repairs needed after vehicle delivery, and financing inquiries
- Collaborate with internal teams such as the Resolution department, Titles/Registration, Financial Operations, and other key Carvana departments
- Anticipating issues, leaning into problems, and resolving them quickly
Guest Service Agent/Night Auditor
Clarion Hotel by Choice Hotels
03.2019 - 05.2020
- Provide customer service, Register and assign rooms to guests
- Check-in and check-out, phone reservations, handling guest complaints, and balancing shifts
- Verifying credit cards, vouchers, and direct bill folios, processed payroll
- Balance all cash/credit transactions for the day
- Assisted with group sales with incoming reservations
- Responded to and documented noise complaints and guest disturbances including emergency calls
- Answer high volume of calls in 3 rings
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
- Became skilled at evaluating options and generating solutions for customers
Server/Hostess
BJ'S Restaurant & Brewhouse
11.2018 - 06.2019
- Anticipate what guest wanted and accommodate as best to abilities
- Started out as a host and worked through the rankings to be a server
- Done every position at BJs
- Answering any questions and giving descriptive explanations regarding menu items
- Maintaining high standards and poise when communicating with guests
- Interacted and communicated with guests to ensure have a great experience
- Maintaining a very friendly environment
- Handle cash Opening and Closing Server responsibilities
Receptionist
Domus Management Company
05.2017 - 10.2018
- Greet clients and visitors with a positive, helpful attitude
- Assisting clients in finding their way around the office
- Announcing clients as necessary
- Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
- Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans
- Preparing meeting and training rooms
- Answering phones in a professional manner, and routing calls as necessary
- Assisting colleagues with administrative tasks
- Performing ad-hoc administrative duties
- Answering, forwarding, and screening phone calls
- Sorting and distributing mail
- Hiring, managing and developing the junior administrative team
- Provide excellent customer service
- Scheduling appointments
Sales Associate
Gap Inc.
03.2016 - 06.2018
- Providing excellent customer service daily
- Opening several of the store brand credit card
- Assisting customers with in store/online orders
- Responsible for interacting with employees and customers to create a positive, friendly environment
- Maximizing the sales by ensuring a neat, clean and organized store while also working the cashier
- Replenishment and recovery tasks to maintain a visually appealing, easy shopping experience
- Provide fast and efficient service at the cashier
- Packaging and processing orders
- Processing damaged items
- Following merchandising to keep updated promos
Education
High school diploma - Secondary Education
Pittsburg High School
Pittsburg, CA06.2017
Skills
- Guest Relations Experience
- Cash Handling
- Front Desk
- Office Management
- POS
- Leadership
- Data entry
- Active listening
- Critical thinking
- HIPAA
- Phone Etiquette
- Clerical Experience
- Microsoft Outlook
- Interviewing
- Customer service
Timeline
Customer Service Representative
Social Security Administration
02.2022 - Current
Customer Resolution Advocate
CARVANA
01.2021 - 02.2022
Guest Service Agent/Night Auditor
Clarion Hotel by Choice Hotels
03.2019 - 05.2020
Server/Hostess
BJ'S Restaurant & Brewhouse
11.2018 - 06.2019
Receptionist
Domus Management Company
05.2017 - 10.2018
Sales Associate
Gap Inc.
03.2016 - 06.2018
High school diploma - Secondary Education
Pittsburg High School
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