Areline Marlene Mendez Drew
London,ON
Summary
Experienced Administration Professional knowledgeable in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence, skilled to work in teams or individually.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Advisor - Flexible
MOUNTAIN EQUIPMENT COMPANY
12.2022 - Current
- Maintain customer satisfaction with customer-oriented service, focused on addressing customer needs and answering doubts about company products.
- Cashier and Member Service, receive items for return and evaluating returns according to company policies
- Advise on product selection according to the client´s needs and activities
Advisor
MOUNTAIN EQUIPMENT COMPANY
08.2021 - 10.2022
- Respond to customer needs and wants through competent customer service and prompt problem-solving, providing products that best suited their needs in areas of apparel, footwear and general areas
- Receive items for return and evaluating returns according to company policies
- Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
Project Management Intern
NEXT GENERATION HUB IN UCW
07.2022 - 09.2022
- Monitoring of the team's progress and informing tasks due and daily activities follow up.
- Tracked project performance with use of Asana software to analyze successful completion of goals.
- Coordinated internal resources and third-party vendors for execution of main project (Educational event)
- Reported regularly to the manager on project budget, progress and requested information.
General Affairs Part Leader
Minera y Metalurgica del Boleo SAPI de CV
05.2020 - 03.2021
- Coordinated and monitored projects for office, house, and site improvement by organizing work schedules, maintaining excellent communication among all team members.
- Ensured proper teamwork and services provided from all General Affairs team; Transportation, Services, maintenance, and staff booking and travel logistics.
- Created annual budget for the General Affairs area and implemented controls and forms for recording expenses
- Performed duties in accordance with applicable policies and regulatory guidelines to promote safe working environment while working within short deadlines and under pressure for completion of tasks.
- Used critical thinking to break down problems and understand them in order to make decisions.
- Coordinated and monitored projects for office, house, and site improvement by organizing work schedules, maintaining excellent communication among all team members.
Office Superintendent
Minera y Metalurgica del Boleo SAPI de CV
02.2016 - 05.2020
- Supervised maintenance services of Main Admin complex, 34 external company rented houses and Guest House
- Successfully coordinated company special events for 1250 employees
- Supervised and monitored budget and service provided in the Korean in-site restaurant for ISEs, front desk clerk, travel coordinator and company-houses maintenance team.
- Support in hiring of 8 employees for the HR department and my assigned area, supervising workers and enhancing productivity and efficiency.
- Oversaw office and department inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity to complete employee evaluations, non-biased.
- Developed drafts for SOPs for all administrative employees.
Compensations Administrator
Minera y Metalurgica del Boleo SAPI de CV
03.2015 - 02.2016
- Management and evaluation of company fleet of light vehicles (210 vehicles) for allocation and scheduling for maintenance needs
- Effectively implemented vehicle control procedures
- Provided support to all employees on requests for insurance benefits and processes
- Processed cash advance requests and received expense reports from +100 workers on daily basis
- Carried out day-day-day duties accurately and efficiently while maintaining enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts. Attended locations and residences where needed to provide assistance and carry out insurance protocols completion.
- Improved operations and time saving by creating SOP for incoming requests from employees, improving timelines and response times.
HR Administrative Assistant
Minera y Metalurgica del Boleo SAPI de CV
Santa Rosalia, BCS, Mexico
01.2013 - 03.2015
- Prepared weekly headcount, daily, weekly and monthly reports using MS tools for over 1,000 employees, and maintained proper order of incoming documentation for GM.
- Successfully implemented new formats for headcounts and internal procedures improving time efficiency.
- Assisted all incoming personnel to provide proper orientation on their requests.
- Attended calls and redirect employees to desired areas. Filed paperwork, sorted and requests POA, and maintained office organization.
- Increased productivity by setting itineraries and scheduling appointments.
Education
MBA - Business Administration
University Canada West
Vancouver, BC09.2022
Bachelor of Science - Humanities
Universidad Autónoma De Baja California Sur
BCS, Mexico07.2007
Skills
- Project and time management
- Decision making
- Problem solving
- Attention to details
- Multi-Tasking
- Microsoft Office
- Leadership Development
- Subcontractor Supervision
- Active Listening
- Self-Motivated
- Business Administration
- Customer Service and Assistance
Timeline
Advisor - Flexible
MOUNTAIN EQUIPMENT COMPANY
12.2022 - Current
Project Management Intern
NEXT GENERATION HUB IN UCW
07.2022 - 09.2022
Advisor
MOUNTAIN EQUIPMENT COMPANY
08.2021 - 10.2022
General Affairs Part Leader
Minera y Metalurgica del Boleo SAPI de CV
05.2020 - 03.2021
Office Superintendent
Minera y Metalurgica del Boleo SAPI de CV
02.2016 - 05.2020
Compensations Administrator
Minera y Metalurgica del Boleo SAPI de CV
03.2015 - 02.2016
HR Administrative Assistant
Minera y Metalurgica del Boleo SAPI de CV
01.2013 - 03.2015
MBA - Business Administration
University Canada West
Bachelor of Science - Humanities
Universidad Autónoma De Baja California Sur
Similar Profiles
Catherine FugulinCatherine Fugulin
Store Coordinator and Workforce Scheduler at Mountain Equipment CompanyStore Coordinator and Workforce Scheduler at Mountain Equipment Company
Brian CameronBrian Cameron
Store Advisor at Mountain Equipment CompanyStore Advisor at Mountain Equipment Company
Trevor JohnsonTrevor Johnson
Bilingual Customer Care Advisor at Mountain Equipment CompanyBilingual Customer Care Advisor at Mountain Equipment Company