Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Collector
Omni Family Health
Bakersfield
04.2025 - Current
Followed up with delinquent accounts to collect past due payments via phone or mail correspondence.
Contacted clients to discuss payment plans and outstanding balances.
Collected outstanding payments from patients and insurance companies.
Developed strategies for resolving unpaid balances in a timely manner while maintaining customer satisfaction.
Managed multi-line phone system and handled incoming calls professionally.
Maintained organized reception area and ensured cleanliness at all times.
Assisted with administrative tasks, including filing and data entry duties.
Scheduled and confirmed appointments.
Greeted visitors and provided them with assistance.
Reimbursement Specialist
Hoffmann Hospice
Bakersfield
06.2024 - 03.2025
Processed insurance claims for timely reimbursement and accurate record-keeping.
Communicated with healthcare providers to obtain necessary documentation for claims.
Utilized billing software to ensure compliance with insurance regulations and policies.
Collected coinsurance and deductibles from patients for rendered services.
Worked with billing department to reduce contract implementation errors.
Verified clients' insurance claims coverage by coordinating with providers.
Managed multi-line phone system and handled incoming calls professionally.
Medical Biller
Sierra Vista Family Medical Clinic
Simi Valley
12.2016 - 09.2017
Processed patient billing information using electronic health record systems.
Verified insurance claims for accuracy and completeness before submission.
Communicated with patients regarding billing inquiries and payment options.
Maintained organized records of patient accounts and billing transactions.
Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Managed multi-line phone system and handled incoming calls professionally.
Maintained organized reception area and ensured cleanliness at all times.
Education
Associates Child Early Eduacation - Child Development
Moorpark College
Moorpark, CA
05-2024
Skills
Insurance claim processing
Billing software utilization
Medical coding verification
Payment collection strategies
Customer relationship management
Administrative support functions
Data entry accuracy
Multi-line phone operation
Time management skills
Insurance industry acumen
Follow-up techniques
Debt collection expertise
Bill processing
Account monitoring
Documentation skills
Data entry skills
Multitasking capacity
Multi-line phone system operation
Telephone skills
Office equipment operations
Front desk operations
Refund processing
Customer service
Languages
English
Professional
Spanish
Professional
Certification
Billing
Coding
References
References available upon request.
Timeline
Insurance Collector
Omni Family Health
04.2025 - Current
Reimbursement Specialist
Hoffmann Hospice
06.2024 - 03.2025
Medical Biller
Sierra Vista Family Medical Clinic
12.2016 - 09.2017
Associates Child Early Eduacation - Child Development