Areli Perez Maya
Covina
Summary
Proven track record in enhancing customer experiences and financial management, exemplified at US Bank and Karas Korner Deli Restaurant. Skilled in customer service and banking software, I excel in fostering client relationships and ensuring transactional accuracy. Achievements include resolving issues swiftly and boosting customer satisfaction through personalized service. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Karas Korner Deli Restaurant
09.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Bank Teller
US Bank
08.2018 - 09.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
No Degree -
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2001
Skills
Exceptional customer service
Hospitality service expertise
Sales Techniques
Professionalism and Courtesy
Money Handling
Deposit and withdrawal management
Customer relationship development
Customer Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
US Bank
08.2018 - 09.2019
Server
Karas Korner Deli Restaurant
09.2010 - Current
No Degree -
Mt. San Antonio College
High School Diploma -
Sierra Vista High School
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