Areli Aguirre
El Centro, California
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Call Center Representative
PlatinumIP LLC
10.2021 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times..
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Responded to customer calls and emails to answer questions about products and services.
Retail Sales Associate
El Bodegon
11.2020 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, and resolving customer issues.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Front Desk Receptionist
Mc Liberty & Mc Liberty
09.2018 - 06.2020
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
CRIMINAL JUSTICE - Criminology
CESCIPE UNIVERSIDAD
MEXICALI03.2016
Skills
- Leadership
- Decision Making
- Integrity
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Complaint resolution
- Product Knowledge
- Payment Processing
- Training experience
- Fluent in English and Spanish
- Interpersonal Skills
- Organization skills
Timeline
Call Center Representative
PlatinumIP LLC
10.2021 - Current
Retail Sales Associate
El Bodegon
11.2020 - 10.2021
Front Desk Receptionist
Mc Liberty & Mc Liberty
09.2018 - 06.2020
CRIMINAL JUSTICE - Criminology
CESCIPE UNIVERSIDAD
Similar Profiles
Ida BeachyIda Beachy
Office Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLCOffice Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLC
CHAZ WOODCHAZ WOOD
Owner/Project Manager at Residential Recovery LLC/Holistic Homes LLCOwner/Project Manager at Residential Recovery LLC/Holistic Homes LLC
Stacey MangumStacey Mangum
Store Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLCStore Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLC
Melissa GonzalezMelissa Gonzalez
Test Event Manager at Naval Surface Warfare Center Dahlgren Division (NSWCDD)Test Event Manager at Naval Surface Warfare Center Dahlgren Division (NSWCDD)
Luke Elegino GarciaLuke Elegino Garcia
Lead Sales Associate at March and AshLead Sales Associate at March and Ash