Arelhy Romero
Los Angeles
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
Hofs hut
Torrance
03.2024 - Current
- Greeted guests warmly and maintained a friendly atmosphere.
- Managed reservations efficiently using restaurant management software.
- Assigned tables to servers based on guest flow and availability.
Delivery Driver
Amazon
Los Angeles
03.2023 - 06.2024
- Delivered packages efficiently to customer locations using company-provided vehicles.
- Followed safety protocols during all driving and delivery tasks consistently.
- Managed delivery schedules to ensure timely arrival at designated stops.
Coach
UK International Soccer
Los Angeles
06.2021 - 08.2022
- Developed training programs for youth soccer players at UK International Soccer.
- Led team practices focusing on skill development and teamwork strategies.
- Mentored assistant coaches to enhance their coaching techniques and strategies.
Service Manager
Chipotle
Torrance
02.2017 - 06.2021
- Managed daily operations to ensure smooth restaurant workflow.
- Trained and mentored staff on customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Implemented quality control measures for food safety compliance.
- Resolved customer complaints to enhance guest satisfaction experience.
- Coordinated shift schedules to optimize team performance and coverage.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
Food Service Worker
El Pollo Loco
Hawthorne
01.2016 - 12.2016
- Prepared and assembled food items according to restaurant standards.
- Maintained cleanliness in dining area and food preparation zones.
- Operated kitchen equipment safely and efficiently during meal service.
- Stocked supplies and ingredients to support kitchen operations.
Food Service Worker
Ramona’s Mexican Food
Gardena
01.2015 - 12.2015
- Prepared and assembled food items according to restaurant standards.
- Maintained cleanliness in dining area and food preparation zones.
- Assisted customers with menu selections and special requests.
Education
Bachelor of Science -
California State University Northridge
Northridge, CA05-2027
Associate of Arts - Kinesiology
El Camino College
Torrance, CA06-2025
High School Diploma -
Middle College High School
Los Angeles, CA06-2011
Skills
- Customer service
- Time management
- Conflict resolution
- Team leadership
- Effective communication
- Team building
- Coaching youth sports
- Server support
- Dining area maintenance
- Social perceptiveness
- Task prioritization
- Reservations coordination
- Customer flow management
- High-volume phone answering
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Hostess
Hofs hut
03.2024 - Current
Delivery Driver
Amazon
03.2023 - 06.2024
Coach
UK International Soccer
06.2021 - 08.2022
Service Manager
Chipotle
02.2017 - 06.2021
Food Service Worker
El Pollo Loco
01.2016 - 12.2016
Food Service Worker
Ramona’s Mexican Food
01.2015 - 12.2015
Bachelor of Science -
California State University Northridge
Associate of Arts - Kinesiology
El Camino College
High School Diploma -
Middle College High School