AREEJ MHAWI
Innisfil,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to drive results.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
High Performance Glazing Inc.
02.2019 - Current
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Educated customers on existing, comparable, and future product arrivals to boost revenue.
- Worked with staff to plan and coordinate production schedules.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Resolve conflict situations including client complaints and disputes in a professional manner.
Customer Support Specialist
High Performance Glazing Inc.
02.2015 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume production setting, prioritizing tasks to keep up with challenging deadlines.
Cashier
Sobeys
03.2008 - 02.2015
- Assisted clients with their buying decisions and merchandise needs
- Operated cash register and managed cash flow
- Adjusted merchandise for discounts as appropriate
- Tagged items for price and expiry dates
- Balanced all transactions at the end of business day for cash reconciliations
- Advertised in store daily promotions to customers
- Compiled information and performed calculations.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON01.2015
Bachelor of Arts - Social Services
George Brown College
Toronto, ON01.2012
Skills
- Adept at working independently in an automated, dynamic, and complex environment- organizing time and workload efficiently to drive results
- Ability to establish and maintain effective working relationships with clients, staff, and the public using strong communication and interpersonal skills
- Comfortable in handling a diversified and challenging workload
- Logistics Coordination
Volunteer Experience
10/2011 to 05/2015
Charles Webster Public School, Toronto.
Worked closely in support of classroom facilitator to organize and create individual and group therapeutic treatment programs., Designed and delivered presentations to staff and students on aid programs, services and procedures., Responded to emergency situations involving students by assessing situations, presenting and implementing solutions., Advocated on behalf of students for services in areas of life skill, education, health, and support systems.
References
Available upon request
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Operations Supervisor
High Performance Glazing Inc.
02.2019 - Current
Customer Support Specialist
High Performance Glazing Inc.
02.2015 - 04.2019
Cashier
Sobeys
03.2008 - 02.2015
Bachelor of Arts - Psychology
York University
Bachelor of Arts - Social Services
George Brown College
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