Ardra Pramod Sajitha
Toronto,ON
Summary
Analytical and detail-oriented professional with hands-on experience in real-time monitoring, reporting, and performance analysis within fast-paced environments. Strong ability to analyze intraday data, monitor adherence, identify variances, and support operational decision-making to meet service-level targets. Proficient in Excel, Power BI, and data reporting, with experience in client interaction, escalation handling, and process improvement. Seeking a Real-Time Analyst role to support workforce performance, service levels, and operational efficiency.
Overview
3
3
years of professional experience
4049
4049
years of post-secondary education
Work History
Financial Advisor Intern
World Financial Group
06.2025 - 09.2025
- Analyzed client and business data to identify trends, gaps, and performance variances.
- Prepared structured reports and dashboards to support operational and client-level decision-making.
- Monitored timelines, tracked deliverables, and ensured adherence to defined processes.
- Communicated insights clearly to stakeholders, supporting data-driven recommendations.
- Maintained accurate documentation and compliance with internal standards.
Customer Service Representative
Popeyes Louisian Kitchen
Toronto, Ontario
08.2023 - 05.2025
- Delivered prompt, professional customer service in a fast-paced, high-volume environment.
- Accurately processed orders, payments, and refunds while maintaining service speed and accuracy.
- Resolved customer concerns and escalated issues when required to ensure customer satisfaction.
- Followed operational procedures, schedules, and quality standards consistently.
- Collaborated with team members to maintain smooth operations during peak hours.
Financial Analyst
R&R Donnelley
11.2022 - 07.2023
- Conducted a detailed financial analysis to identify and evaluate changes in operations, trends, and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts, and addressing discrepancies promptly.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
Education
Graduate Certificate - Marketing Management
George Brown College
Toronto, ONGraduate Certificate - Crime Analytics
Cambrian College of Applied Arts And Technology
Greater Sudbury, None 08.2023 - 08.2024
Double Degree - BBA.LLB
Sree Narayana Guru College of Legal Studies
Kerala,IndiaSkills
Technical and analytical skills
- Real-time monitoring (RTQM)
- Intraday performance management
- Schedule adherence and AUX monitoring
- Service level and occupancy tracking
- Workforce and operations reporting
- Hourly, interval, productivity reports
- Data analysis and trend identification
- Excel (Pivot Tables, VLOOKUP, advanced functions)
- Power BI dashboards and reporting
- MS Office and Google Sheets
- Client and stakeholder communication
- Escalation management
- Process documentation and improvement
- Time management and multitasking
Certifications
- Google Data Analytics Professional Certificate
- Bloomberg Market Concepts
- Microsoft Excel Expert
- Power BI Data Analyst
Timeline
Financial Advisor Intern
World Financial Group
06.2025 - 09.2025
Customer Service Representative
Popeyes Louisian Kitchen
08.2023 - 05.2025
Graduate Certificate - Crime Analytics
Cambrian College of Applied Arts And Technology
08.2023 - 08.2024
Financial Analyst
R&R Donnelley
11.2022 - 07.2023
Graduate Certificate - Marketing Management
George Brown College
Double Degree - BBA.LLB
Sree Narayana Guru College of Legal Studies