Ardhaine Robles
Red Deer,Alberta
Summary
Experienced problem solver with a proven track record of successfully addressing complex challenges. Highly skilled in analyzing situations, identifying root causes, and developing innovative solutions. Adept at collaborating with cross-functional teams to implement strategies that drive efficiency and improve overall performance. Committed to delivering exceptional results and exceeding expectations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Tech support/Customer service rep
Foundever
Work From Home
09.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer experience associate
Walmart
Red Deer, Alberta
04.2022 - 07.2022
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Meat Butcher, Meat packer
Olymel
Red Deer
07.2020 - 07.2021
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Ensured quality control measures were consistently met throughout the butchering process.
Education
High School Diploma - Science,Technology,Engineering, and Mathematics
Palawan National School
Palawan03.2020
Skills
- Typing
- Communication
- Team player
- Microsoft
- Time management
- Problem solving
- Customer service
- Attention to detail
Languages
English
Professional Working
Timeline
Tech support/Customer service rep
Foundever
09.2022 - 04.2024
Customer experience associate
Walmart
04.2022 - 07.2022
Meat Butcher, Meat packer
Olymel
07.2020 - 07.2021
High School Diploma - Science,Technology,Engineering, and Mathematics
Palawan National School