Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Ardeshir Yousefi

Kamloops,BC

Summary

Motivated and safety-focused entry-level carpenter/cabinetmaker’s assistant with a solid background in client service, materials handling, and tool operation. Experienced in working with hand and power tools, maintaining clean and efficient workspaces, and collaborating with teams to complete technical tasks. Strong communication and problem-solving skills developed through roles at ISACO (Iran) and Lordco (Canada). Known for attention to detail, work ethic, and eagerness to apply hands-on skills to grow in the woodworking and construction trades

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Lordco Auto Parts
08.2023 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Responded to customer requests for products, services, and company information.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

ISACO Auto Spare Parts
11.2021 - 08.2023
  • Arrangement of parts o Responsible for monitoring the delivery of parts to other cities
  • Responsible for financing the deficit o Agreeing sales, pricing and delivery of goods.
  • Managing customer enquiries and addressing issues.
  • Attending sales courses and conferences.

Conflicts Analyst

ISACO
01.2020 - 08.2022
  • Streamlined conflict resolution processes by implementing effective risk management strategies.
  • Conducted thorough research on clients and third parties to ensure adherence to regulatory requirements.
  • Developed custom reports for stakeholders detailing key findings from conflict analyses, facilitating informed decisionmaking.
  • Analyzed and processed conflict requests to verify clearances from business and ethical perspectives.

Leadership Team Member

ISACO
01.2020 - 08.2022
  • Mentored junior team members, fostering a culture of continuous learning and skill development.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
  • Increased employee retention by designing and implementing comprehensive training programs.

Education

BBA - Business Administration

Thompson Rivers University
Kamloops, BC
01-2026

Skills

  • Safe loading/unloading of construction materials
  • Use of hand and power tools (drills, sanders, saws, measuring tapes)
  • Equipment maintenance and cleaning
  • Heavy lifting and physical endurance
  • Client support and customer communication
  • Detail-oriented task management
  • Active listening and critical thinking
  • Team collaboration in fast-paced settings

Languages

English
Professional Working
Persian
Native or Bilingual

Certification

  • MCAS - Microsoft Certified Application Specialist
  • Certificate of Training MECHANIC Course
    Completion, State Technical & Vocational Training Organization.

Timeline

Sales Associate

Lordco Auto Parts
08.2023 - Current

Sales Associate

ISACO Auto Spare Parts
11.2021 - 08.2023

Conflicts Analyst

ISACO
01.2020 - 08.2022

Leadership Team Member

ISACO
01.2020 - 08.2022

BBA - Business Administration

Thompson Rivers University

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Ardeshir Yousefi