Ardene Vicioso
Mississauga,ON
Summary
Seasoned caring and compassionate professional with more than 25 years administrative support at the highest level.
Overview
24
24
years of professional experience
Work History
Programs Manager
MADD Canada
03.2004 - 03.2024
- Planned and managed all aspects of MADD Canada's National Conference for Victims of Impaired Driving, which included a National Candlelight Vigil of Hope and Remembrance; and MADD Canada's National Leadership Conference for Volunteers, including the National Awards Gala (registration, travel requirements, facilitator requirements, weekend agenda, program preparation, etc.).
- Established strong relationships with external stakeholders, ensuring support for program initiatives.
- Worked closely with volunteers, providing guidance, support and assistance as necessary (MADD Canada policies and compliance requirements).
- Daily interaction with victims and survivors of impaired driving, providing support, compassion and empathy.
- Managed the volunteer online training platform, certificate of completion preparation, and management of the master enrollment database, in order to report on year-to-year activity.
- Management of Major Gift Donors to ensure proper recognition and solicitation requests sent in a timely manner.
- Management of the Volunteer Membership database.
- Review of the MADD Canada Chapter Handbook to ensure any policy updates following National Board of Director meetings (3 times per year).
- Review and revision of the National Board of Directors Orientation Manual.
Executive Assistant / Office Manager
MADD Canada
10.1999 - 03.2004
- Delivered exceptional organizational and administrative support to the CEO.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Provided professional administrative support during National Board meetings, including agenda preparation and minute-taking duties.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the organization.
- Prepared and edited hundreds of presentations on behalf of the CEO for meetings and conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for the CEO, and National President.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Education
High School Diploma -
Central Peel Secondary School
Brampton, ONOffice Administration -
Sheridan College
Brampton, ONSkills
- Volunteer Management
- Event Planning and Execution
- Good Judgment
- Meeting planning
- Administrative Support
- Travel Arrangements
- Professional and mature
- Executive Support
Timeline
Programs Manager
MADD Canada
03.2004 - 03.2024
Executive Assistant / Office Manager
MADD Canada
10.1999 - 03.2004
High School Diploma -
Central Peel Secondary School
Office Administration -
Sheridan College
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