Summary
Overview
Work History
Skills
References
Timeline
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Arden Wurzer

Sherwood Park,AB

Summary

I am Personable and dedicated to Customer Service. I am a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to the establishment's success. I am articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing connection.

I have years of experience in Customer Service with a solid background in sales. I have an excellent track record of tackling various tasks to support co-workers. I demonstrate genuine connections to establish rapport with customers.

Overview

17
17
years of professional experience

Work History

Server/Bartender

The Axe and Anchor
Port Clements, BC
10.2022 - 05.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.

SALES CLERK

BC Liquor Store
Masset, British Columbia
10.2018 - 10.2020
  • Helped customers complete purchases, including processing payments and bagging items
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Put new merchandise on shelves and racks in attractive arrangements
  • Assessed floor displays to determine which merchandise required restocking
  • Answered questions and inquiries regarding products, prices and availability
  • Updated signage to reflect current prices and help promote target merchandise
  • Operated cash registers, scanners and computers to itemize and total customer purchases

Beauty Advisor

Shopper's Drug Mart
Fort St. John, BC
03.2006 - 02.2009
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Displayed merchandise to present visually appealing arrangements that drive sales.

Skills

  • High-energy attitude
  • Customer Service and Rapport
  • Warm and Friendly
  • Relationship Building
  • Conflict and Complaint Resolution
  • Staff Training
  • Excellent Written and Verbal Communication
  • Sales and Promotions
  • Payment Processing
  • Strong Communication and Interpersonal Skills
  • Product Knowledge
  • Returns and Exchanges
  • Item Ticketing and Pricing
  • Cosmetics and Facial Care Services
  • Product Demonstrations
  • Upselling and Cross-Selling
  • Building Customer Loyalty

References

Work References

Axe & Anchor Pub  - Charleen O'Brien Owner/Chef : Phone  (604) 317-7400

BC Liquor Store - Doug Harper Manager : Store number (250) 626-5111 

Shopper's Drug Mart - Stacey Gregorich Beauty Boutique Manager : Phone (250) 264-2803

Timeline

Server/Bartender

The Axe and Anchor
10.2022 - 05.2023

SALES CLERK

BC Liquor Store
10.2018 - 10.2020

Beauty Advisor

Shopper's Drug Mart
03.2006 - 02.2009

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Arden Wurzer