Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Ardalan Razaghi Rad

WEST VANCOUVER,BC

Summary

Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.

Overview

2
2
years of professional experience

Work History

Driver

Uber
Vancouver, British Columbia
08.2023 - Current
  • Maintained accurate logs of vehicle inspections and repair status.
  • Delivered packages to customers in a timely and efficient manner.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.

Manager

Mitras
West Vancouver, BC
08.2022 - 08.2023
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Ensured all safety protocols were followed at all times by staff members.

Education

Master of Science - Global Technology

FDU
Vancouver, BC
04-2024

Bachelor of Science - Industrial Design

Universita Degli Studi Di Firenze
Italy
04-2017

Skills

  • Staff Management
  • Sales presentation
  • Trust building
  • Confidentiality
  • Team building
  • Critical Thinking
  • Written Communication
  • Conflict Resolution
  • Consultative Sales
  • Appointment Scheduling
  • Clerical Support
  • Document Control
  • Client Relations
  • Calm Demeanor
  • Customer Relations
  • Technical Support
  • Documentation
  • Microsoft Office expertise
  • Professional telephone demeanor
  • Multi-Task Management
  • Microsoft Excel
  • Refunds processing
  • Quality Control
  • Problem-solving abilities
  • In-store support
  • Customer consulting

Accomplishments

  • Best reviews During Management of Mitras resulting in Employee of the year award
  • 5 star Driver For uber for more than a year with no complaints

Languages

English
Native/ Bilingual
Italian
Professional
Persian
Native/ Bilingual

References

References available upon request.

Timeline

Driver

Uber
08.2023 - Current

Manager

Mitras
08.2022 - 08.2023

Master of Science - Global Technology

FDU

Bachelor of Science - Industrial Design

Universita Degli Studi Di Firenze

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Ardalan Razaghi Rad