Arda Avedis Kassabian
Toronto,ON
Summary
Ambitious and accomplished professional with over 4 years of experience in Business Intelligence principles, dedicated to enhancing customer satisfaction and achieving business objectives through meticulous attention to detail and a commitment to excellence. Expertise in collaborating with various business departments to identify needs, define strategies, and implement effective delivery tools. Demonstrated ability to rapidly grasp new technologies, combined with a strong work ethic and exceptional communication skills. Proven track record of driving results and fostering productive partnerships within organizations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Writer
Naghi Knowledge Refine Training Institute.
06.2017 - 06.2018
- Determine needs of users of technical documentation.
- Write or revise supporting content for products.
- Translating all the documents from Arabic into English.
- Owned end-to-end technical documentation process for fliers, brochures, and presentations content.
Software Developer / Business Intelligence Unit
Pioneers Information Technology
04.2010 - 06.2014
Scope of work:
- Designer, Desktop & Web intelligence (Reporting tools), CMC (security), and Tools in BO.
- Working in Oracle Database SQL, PL/SQL (Oracle Developer).
- Server Architecture and Deployment (Load Balancing, Web Server, Preparing Production and Backup).
- Database Requirements, Database Analysis and Database Integrator (Data Warehouse), and Administration.
- Project Implantation & Deployment.
- Customer Training & Post Implementation Support.
- Banking Business Solution (Technical Gap Analysis, Business Gap Analysis).
- Applications, Requirements, and Analysis.
- Planning for Projects: The Project Life Cycle.
- Managed approximately 10 incoming calls and emails per day from customers.
Technical Writer / QA Team
Pioneers Information Technology
01.2011 - 08.2012
- Determine the needs of users of technical documentation.
- Study product samples and talk with product designers and developers.
- Work with technical staff to make products and instructions of Business Objects (BO) Tools easier to use.
- Write or revise supporting content for products.
- Collect users' feedback to update documents and improve content.
- Contributed to technical content strategy by applying Documents expertise.
Education
Bachelor of Science - Computer Science and Applications
The Hashemite University
Amman, Jordan01.2010
High School Diploma - Information Technology
Latin Patriarchate School
Amman, Jordan06.2005
Certificate - English-as-a-Second-Language Education
George Brown College
Toronto05-2025
Skills
- MS Office Suite
- Technical analysis
- Business Object Developer
- Oracle Developer 10g SQL, PL/SQL
- Oracle BIEE
- Java
- Training Skills
- Able to work under pressure
- Oracle SAP
- Technical Writing
Accomplishments
- Migration from SAP Business Object XIR3 To SAP Business Object XIR4,
- Training Business and Technical User on Business Objects Products and using the new platform on (Designer, Web Intelligence And CMC).
PROJECT EXPERIENCES
o The Housing Bank of Jordan:
Period: February 2013/ February 2014
Location: Amman-Jordan
Project Description:
o Bank Of Baghdad(BGD):
Period: August 2012 / January 2013
Languages
Armenian, Arabic
English
Full Professional
French
Limited Working
Turkish
Limited Working
Armenian
Native or Bilingual
Arabic
Native or Bilingual
Certification
CERTIFICATIONS & TRAININGS
• Oracle developer 10g: SQL Fundamentals.
• Business Objects Tools:
-Business Objects Designer Intelligence.
-Business Objects Desktop Intelligence.
-Business Objects Web Intelligence.
-CMC (Central Management Console) Security Place.
• B.O Crystal Report.
• Certification in Integrated skills English course “With a thank letter”.
• Certification in English conversation skills.
• Oracle 9i (SQL,PL/SQL) certified.
Timeline
Technical Writer
Naghi Knowledge Refine Training Institute.
06.2017 - 06.2018
Technical Writer / QA Team
Pioneers Information Technology
01.2011 - 08.2012
Software Developer / Business Intelligence Unit
Pioneers Information Technology
04.2010 - 06.2014
Bachelor of Science - Computer Science and Applications
The Hashemite University
High School Diploma - Information Technology
Latin Patriarchate School
Certificate - English-as-a-Second-Language Education
George Brown College
INTERESTS AND HOBBIES
Traveling to explore new countries and cultures, developing communication skills through meeting diverse people, utilizing computer skills, surfing the internet, driving, designing clothes, cooking, and playing basketball.
Reference
All Reference Available Upon Request.