Archita Patel
Markham,Canada
Summary
Experienced customer service professional adept at resolving customer issues. Proven sales leader at WHSmith UK, driving significant sales growth and boosting team performance. Skilled in workforce analytics and operational efficiency to foster a collaborative environment and increase productivity. Strong problem-solving skills and financial acumen for optimizing processes and delivering exceptional customer service. Committed to organizational success through effective leadership and strategic initiatives, with a focus on team collaboration and positive outcomes. Reliable, adaptable, with excellent communication and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer service representative
No frills
04.2025 - Current
- Executed swift payment operations, delivering precise change and documentation.
- Smart serve certified.
- Complied with organizational safety guidelines when dealing with significant monetary figures.
- Greeted customers promptly and responded to questions.
Human Resources Assistant
Sales Era
09.2023 - 02.2025
- Led recruitment and HR strategy for remote teams, ensuring streamlined processes
- Collaborated with stakeholders to align HR policies with organizational objectives
- Enhanced team productivity through effective onboarding and talent management
- Employee records and documentation
- Learning and development
- Payroll and benefits administration
- Confidentiality
Team Leader
WHSmith UK
05.2022 - 01.2024
- Managed a multicultural team, driving sales growth and ensuring inventory accuracy
- Developed team leadership and problem-solving strategies, contributing to store success
- Promoted to Team Leader within five months for exceptional performance
Warehouse Assistant Manager
The Doctors Laboratory
11.2020 - 06.2021
- Ensured safety compliance and quality control
- Recruited, trained, and scheduled warehouse staff
- Coordinated shipments, inventory, and logistics
- Liaised with suppliers and transportation providers
Education
Master's Degree - International Business Management
University of West London
08.2022
CMI Level 7 Diploma - Strategic Management and Leadership
Chartered Management Institute
01.2023
Skills
- Sales and Business Development
- Workforce analytics expertise
- Effective team collaboration
- Problem-solving abilities
- Financial Knowledge and Advice
- Customer service and relationship management
- Operational Excellence and Efficiency
- Time Management and Communication Skills
- Stock Management and Inventory Tracking
- Clerical and Administrative Support
- Critical thinking
- Data entry
- Computer proficiency
Certification
- 06/2025 Smart serve certified
- 01/2025 IFIC - Currently Enrolled CSI Markham, ON
Accomplishments
- Managed team of 10, increasing sales by 15% in 6 months.
- Reduced recruitment time by 30% through improved HR strategies.
- Enhanced warehouse productivity by 20% with optimized logistics.
Languages
English
Full Professional
Timeline
Customer service representative
No frills
04.2025 - Current
Human Resources Assistant
Sales Era
09.2023 - 02.2025
Team Leader
WHSmith UK
05.2022 - 01.2024
Warehouse Assistant Manager
The Doctors Laboratory
11.2020 - 06.2021
CMI Level 7 Diploma - Strategic Management and Leadership
Chartered Management Institute
Master's Degree - International Business Management
University of West London
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