ARCHANA MARY SEBASTIAN
MARKHAM,ON
Summary
Dynamic and self-motivated Business Management graduate with 5 years of diverse experience spanning financial administration, business development, and leadership roles. Possessing a keen desire to assist individuals, backed by extensive knowledge of community resources and programs to facilitate goal achievement and enhance lives. Adaptable and resourceful, with a knack for seamlessly transitioning between roles. Visionary leader adept at solving complex problems and driving projects to success.
Overview
7
7
years of professional experience
Work History
Casual Clerical/ Administrative Support
YRDSB
02.2024 - Current
- Ensure accurate student registration and documentation verification.
- Maintain and update attendance records consistently.
- Safeguard confidentiality and integrity of student data using relevant systems.
- Prepare school files for Ministry verification and reporting periods.
- Collaborate with the DQM team for audits, analytical reviews, and system checks.
- Assist in scheduling and timetabling processes.
- Monitor office workflow and support as Secondary Office Administrative Assistant when needed.
- Aid in training and guiding administrative staff as directed.
- Attend meetings and record minutes as required.
- Work harmoniously as an active team member and attend professional development sessions.
Renewal Sales Specialist
CAA
London, ON
01.2023 - 07.2023
- Maintained customer satisfaction through effective communication and meeting needs.
- Assisted in product selection and cultivated client relationships.
- Generated sales through prospecting, negotiation, and brand-effective recommendations.
- Enhanced repeat business with superior service and follow-up.
- Exceeded sales goals independently, expanding client base through networking.
EXPERIENCEMANAGER
Gusto Pizza
London, ON
09.2020 - 01.2023
- Maintained customer satisfaction through effective communication and meeting needs.
- Assisted in product selection and cultivated client relationships.
- Generated sales through prospecting, negotiation, and brand-effective recommendations.
- Enhanced repeat business with superior service and follow-up.
- Exceeded sales goals independently, expanding client base through networking.
CUSTOMER SERVICE ADVISOR
Concentrix
London, ON
07.2020 - 07.2021
- Diagnosed and troubleshooted product issues to improve customer satisfaction and prevent escalations.
- Maximized revenue by proactively managing key customer relationships.
- Oversaw addressing of customer requests with friendly, knowledgeable service and support.
- Documented customer conversations to track requests, problems, and solutions.
- Processed customer account changes and addressed inquiries with productive solutions, increasing satisfaction ratings.
PRODUCTION ASSOCIATE
NESTLE INC
07.2020 - 07.2021
- Perform product changeovers and equipment sanitation.
- Conduct quality control checks for product standards.
- Maintain packaging machines through cleaning and minor repairs.
- Report complex issues to supervisors or maintenance.
- Follow all safety protocols and communicate effectively with team.
STORE MANAGER
Rudolph & I
London, ON
08.2019 - 01.2020
- Providing quality customer service as store manager.
- Responsible for opening and closing registers.
- Monitoring cash transactions and ensuring accuracy.
- Efficiently managing time and prioritizing tasks.
- Demonstrating strong product knowledge and understanding customer needs.
BUSINESS DEVELOPMENT MANAGER
Sats Associate
, India
06.2017 - 06.2019
- Developed business development plan based on market research.
- Trained personnel to optimize marketing performance.
- Generated leads and improved revenue.
- Enhanced client retention through exemplary service.
- Prospected and cultivated relationships to promote products.
Education
First Aid / CPR
Healthcare - CPR / AED
02-2024
Post Graduate Certificate - Business Management
Fanshawe College
09.2019
Bachelor of Commerce -
Mahatma Gandhi University
05.2017
Diploma - Business Management Administrative Business Management
The Kerala Technical Institute
03.2010
Skills
- Conflict resolution
- PPE use
- Training & development
- Problem-solving
- Critical thinking
- Planning & organizing
- Data management
- First aid and CPR
- Supervision & leadership
- Customer service
- Proficiency in Microsoft Office Suite and other approved software
- Strong verbal and written communication skills
- Interpersonal skills
Affiliations
National Association of Sales Professionals
National Customer Service Association
Sales and Marketing Professional Association
References
REFERENCES
Available upon request.
Timeline
Casual Clerical/ Administrative Support
YRDSB
02.2024 - Current
Renewal Sales Specialist
CAA
01.2023 - 07.2023
EXPERIENCEMANAGER
Gusto Pizza
09.2020 - 01.2023
CUSTOMER SERVICE ADVISOR
Concentrix
07.2020 - 07.2021
PRODUCTION ASSOCIATE
NESTLE INC
07.2020 - 07.2021
STORE MANAGER
Rudolph & I
08.2019 - 01.2020
BUSINESS DEVELOPMENT MANAGER
Sats Associate
06.2017 - 06.2019
First Aid / CPR
Healthcare - CPR / AED
Post Graduate Certificate - Business Management
Fanshawe College
Bachelor of Commerce -
Mahatma Gandhi University
Diploma - Business Management Administrative Business Management
The Kerala Technical Institute
Similar Profiles
Michele NazMichele Naz
Special Education Specialist at YRDSBSpecial Education Specialist at YRDSB
Jerry CuiJerry Cui
Volunteer at YRDSBVolunteer at YRDSB
Ashley HerridgeAshley Herridge
Junior Classroom Teacher at YRDSBJunior Classroom Teacher at YRDSB