ARCHANA SRINIVASAN
Tracy
Summary
Senior Technical Account Manager with 17+ years of experience in cloud services and web technologies. Dedicated to supporting enterprise accounts and leading a team of 7 Technical Account Managers. Focus on developing and promoting value realization for closed new business, renewal, and upsell opportunities. Proven track record of effectively proposing technical solutions by simplifying complex concepts. Strength in building strong relationships with senior executives and project-level resources, driving business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager
AWS
05.2020 - Current
- Leading a team of 7 Technical Account Managers in GenAI segment and handling multiple Enterprise Inside Software Vendors across the Globe including Snowflake, Teradata and MongoDB.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers. Successfully onboarding 10+ customers to Enterprise Support in 2 years.
- Building innovative solutions and technical integrations by collaborating with ISVs and writing 5+ blogs, and other technical articles for the AWS customer community and internal training.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Improved temporary S3 object processing time by up to 80%, expiring billions of objects (or tens of petabytes) with no manual intervention or management overhead for Snowflake.
- Orchestrated the migration of Viasat's enterprise-level Big Data applications to Amazon EMR, resulting in significant efficiency gains. This migration enabled the processing of identical workloads at 50% the computational resources and cost compared to their previous on-site infrastructure, while still maintaining service level agreements (SLAs).
- Reduced Snowflake's carbon footprint per Snowflake virtual warehouse credit by an estimated 57% by transitioning workloads from x86 to Graviton-based instances. Snowflake is also delivering a 10% performance benefit for customers after transitioning to Graviton-based instances.
Cloud Support Engineer
AWS, Amazon Web Services
09.2019 - 05.2020
- Supporting Global businesses leveraging an expanding array of AWS offerings to power their essential operations.
- Deliver expert technical assistance and implement sophisticated diagnostic methods to resolve intricate, high-priority customer issues across a diverse range of AWS services. This includes, but is not limited to, S3, SES, CloudFront, Storage Gateway, DataSync, Transfer, Backup, EFS, FSX, Glacier, Snowball, VPN, and Route53. Develop tailored solutions for multifaceted problems that intersect multiple AWS offerings
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Collaborate with service teams within Amazon to establish and improve end-to-end service support.
Storage Consultant
Wipro Technologies - Nestlé
11.2015 - 09.2019
- Provided design consultation for complete SAN network comprising 80+ Brocade Gen 4, 5 and 6 SAN Switches; Installed and configured Brocade SAN Switches to form Large Scale SAN worth $20 million.
- Managed storage migration of 10+ PB of data from Hitachi VSP, EMC VMAX, HP 3PAR to Hitachi G1K through Hitachi Unified Replication and Logical Volume mirroring resulted in reduction in TCO.
- Led a $10MM integration project to merge and migrate multiple Data Centers in North America to existing Data center in Phoenix & Mesa.
- Performed consolidation and cleanup by redesigning the architecture and SAN migration to retire Gen4 to Gen5 DCX hardware saving $1.1MM total cost of ownership
- Built a complete disaster recovery site from project initiation through deployment including procurement, and calibrated recovery point objective (RPO) and recovery time objective (RTO) per business need.
- Managed a $10MM HANA Growth and Go-Live project for Globe landscape simplification of large databases ERP(48TB), BW (72TB) & DSR (32TB).
- Migrated P7 to P8 with and reduced floor-space , power, port, software and hardware maintenance cost reducing spend from $2.7MM to $500k.
- Developed an online SDA validation form on sharepoint by engaging developers and eliminating conventional excel sheet method followed for budget approvals.
Lead administrator
WIPRO TECHNOLOGIES - Nestlé HQ
05.2013 - 11.2015
- Lead and managed a team of 15 FT storage administrators for all SAN related escalations and all data center transformation projects. Implemented event suppression through LEAN methodologies resulting in 70% reduction in Ticket volume; Won 'Nestar' customer award.
- Launched a continuous training and development program to boost service quality.
- Managed head count and resource allocation to meet project deliverables.
- Implemented and managed recruitment strategies, resulting in 60% reduction in time to hire.
Senior Systems Engineer
Wipro Technologies - Nestlé HQ
11.2009 - 05.2013
- Planned the design and migration of 10 PB of Global storage data from IBM DS/HP EVA Storage series to Hitachi VSP using AIX LVM and EVA to Hitachi storage replication for performance optimization and cost reduction
- Redesigned complete SAN Infrastructure with FCIP technology, replacing old FC based routing, resulting in fewer MAN links and a savings of $180K.
- Implemented Storage optimization by reclaiming 130TB of storage space resulting in $548K savings.
Software Engineer
Infosys Technology Limited
06.2007 - 11.2009
- Performed day to day SAN/Storage tasks and proposed High & Detailed Level Planning (HLP/DLP) for change implementation to the customer.
- Troubleshoot SAN /Storage related issues and handle escalations.
Education
Electronics & Communication Engineering
Anna University
Chennai, IND2007
Skills
- AWS Cloud
- Team building
- Enterprise Storage and SAN Product Management
- Project Management
- Requirement Gathering
- Capacity Planning
- Change Management
- Kanban
- Agile methodologies
- Contract negotiation/review/drafting
- Data Center Migration
- Problem Management / Solving
Technical Knowledge
AWS Cloud Services
Hitachi G1K, G1500, VSP and HUS Storage systems
HP 3PAR Storage Systems
IBM DS6xxx/8xxx, Storage Volume Controller(SVC)
Netapp 7-Mode and cDOT Administration
Hitachi Command Suite Manager, Hitachi Tuning Manager, Hitachi Tiered Storage Manager, Hitachi
Unified Replication (HUR) and Hitachi Dynamic Provisioning
HP 3PAR Storeserv Management Console,3PAR Peer Motion and Remote copy using SSMC Federations.
Netapp System Manager and on-command unified manager.
Brocade DCX Gen4, Gen5 and Gen6 SAN Switches
Brocade FCIP Extension products, Brocade Access Gateways, Brocade Network Advisor
Linux, AIX(P8 &P9), Vmware (6.5) Systems
EMC VMAX/VNX
CISCO FC switches
IP Networking (Layer2 and Layer3)
Tivoli Storage Manager
SAP HANA/SQL/DB2 Databases
Certification
AWS Certified Solutions Architect - Professional
AWS Certified Machine Learning - Specialty
Storage Network Industry Association (SNIA)
Timeline
Senior Technical Account Manager
AWS
05.2020 - Current
Cloud Support Engineer
AWS, Amazon Web Services
09.2019 - 05.2020
Storage Consultant
Wipro Technologies - Nestlé
11.2015 - 09.2019
Lead administrator
WIPRO TECHNOLOGIES - Nestlé HQ
05.2013 - 11.2015
Senior Systems Engineer
Wipro Technologies - Nestlé HQ
11.2009 - 05.2013
Software Engineer
Infosys Technology Limited
06.2007 - 11.2009
Electronics & Communication Engineering
Anna University